Receptionist/Administration

16 hours ago

Borivali, India MIDAS Aesthetics Full time

RECEPTIONIST in Aesthetics Clinic FEMALE Candidate Age Bet 30yrs to 45 yrs Job Responsibilities: 1. Front Desk & Client Interaction Greet and welcome clients warmly as they arrive at the clinic. Ensure the reception area is clean, organized, and well-stocked with brochures and promotional materials. Guide clients through the check-in and check-out process efficiently. 2. Appointment Scheduling & Follow-Ups Book, confirm, reschedule, and cancel appointments via the clinic's CRM or booking software. Remind clients of their upcoming appointments through calls, WhatsApp, or SMS. Manage the daily appointment calendar and coordinate with therapists, doctors, and dietitians. Handle walk-in clients by accommodating them in the schedule whenever possible. 3. Communication & Client Support Answer incoming calls, WhatsApp messages, and emails professionally. Provide detailed information about services, treatments, and ongoing promotions. Address client inquiries or complaints politely and escalate complex issues to the clinic manager. Explain treatment protocols, precautions, and post-care guidelines when required. 4. Payment Handling & Billing Process payments (cash, card, UPI) and provide receipts. Keep track of billing records, package purchases, and pending payments. Assist clients with EMI or payment plan details for high-value treatments. 5. Client Records & Administrative Support Maintain an accurate database of client visits, treatment history, and purchase records. Ensure proper documentation of client consent forms and medical history where required. Prepare daily reports on appointments, collections, and follow-ups. Assist in inventory management by keeping track of stock (products, consumables, etc.). 6. Promotions & Sales Support Inform clients about seasonal offers, treatment packages, and referral programs. Upsell additional treatments or home-care products when suitable. Coordinate with the marketing team for social media updates, promotional campaigns, and influencer visits. 7. Coordination with Internal Teams Communicate with the doctors, skin therapists, hair specialists, and slimming experts regarding client appointments and concerns. Assist the team in setting up treatment rooms when required. Ensure all client concerns or feedback are addressed and recorded for improvement.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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