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Implementation Executive
4 weeks ago
We already have a whopping 2,100+ UK vet practices subscribed (almost half the practices in the UK) and in excess of 7M unique users per year. We also work with some of the biggest names in the veterinary industry and have clients as far away as Australia.
Digital Practice connects pet owners and veterinary practices through a number of solutions including:
WhatsApp and Facebook Messaging and Payments
Widely respected animal health blog and vet practice listings with 7M visitors/ year
Practice reviews
Video telemedicine
Appointment booking service
In addition to those services, we have an ambitious and exciting roadmap of development which will see the company's reach expand both in the UK and internationally.
If you have a warm, friendly personality, enjoy helping people and have strong problem solving skills, then we want to talk to you. and love working with cutting edge digital technology and are looking for a challenging role where you can really make a difference.
If you have a warm, friendly personality, enjoy helping people and have strong problem solving skills, then we want to talk to you. and love working with cutting edge digital technology and are looking for a challenging role where you can really make a difference.
What's in it for you?
We've been around for over 15 years and have grown a company culture second to none. We're a close team but with self-drive that sees a lot of exciting things happening in every part of the company - if you've got an idea, we 100% want to hear it. We're still a small team which means big opportunities.. And of course you get to work with exciting products that make our clients go 'WOW' - which is unbelievably satisfying.
Job Role: Implementation Executive
You'll be supporting Veterinary Practices and consumers as they use our systems to interact and support animal health. You'll be joining a vibrant, fast-moving organisation where your ability to build innovative and creative solutions will be welcomed and where you can use your talents to have a real impact.
Role Description
This is a full-time remote role for an Onboarding Executive. As an Onboarding Executive, you will be responsible for providing customer support to our clients and users. Your day-to-day tasks will include providing excellent customer service, and ensuring smooth functioning of our digital products. You will be responsible for onboarding our client's onto our products.
Job Requirements:
Excellent spoken and written English.
A warm and friendly personality that comes across in written and spoken interactions.
Enjoy working with digital platforms.
A team player able to collaborate with colleagues across the company in order to deliver outstanding customer experience.
Excellent communication and interpersonal skills.
Experience communicating with technical teams is a bonus.
Ability to communicate effectively and quickly build rapport with customers.
Ability to quickly learn new skills and procedures and apply them consistently.
High school diploma or equivalent/Graduate degree.
Benefits:
Salary ranging from INR 3.6 to 8 lakhs per annum depending on the candidate's experience and qualifications.
The job role is hybrid in nature.
You get to work with international clients helping you get exposure to new cultures and experiences.
Be part of an international, supportive and diverse team.
Excellent annual leaves structure.
Qualifications
Strong analytical skills with the ability to solve complex problems
Experience in customer support and technical support
Proficient in troubleshooting technical issues
Excellent customer service skills
Relevant skills and qualifications that would be beneficial include:
Knowledge of veterinary practices and animal welfare
Experience in software or technology-related customer support
Strong communication skills, both written and verbal
Ability to work independently and in a team