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Faircent - Technical Support Engineer - Ticketing System
3 weeks ago
Job Responsibilities :
- Collaborate closely with cross-functional teams, including software engineers to solve the issues.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Troubleshooting networking and connection issues.
- Your role not limited to providing support to users for day to day Laptop/Desktop related issue. But also provide Level 1 technical support related to internal application/Dashboard issues.
Requirements :
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Have knowledge in any customer facing CRM/Ticketing tool
- Having basic knowledge in MySQL DB and writing simple queries to get Data for debugging issues.
- Having basic level knowledge in Linux related to commands.
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
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