Application Support Engineer

1 month ago


Gurugram, India Ushyaku Software Solutions Full time

Job Description :


The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.

Responsibilities :

- Supporting clients for the installed solutions

- Taking ownership of technical issues, and working with development team to resolve more advanced issues when necessary

- Resolving escalated customer complaints without the need for team lead intervention

- Documenting troubleshooting and problem-resolution steps

- Should have good written and verbal communication skills

- Participation in providing training to customers as required

- Data management for web applications

Requirements :

- Hands on experience with Ticket / Incident management using JIRA

- Experience on managing JIRA Admin and JIRA Cloud

- Experience on deployment of patches on hosted applications

- Ability to work as L1 and L2 support role

- Solid skills in database / SQL / MySQL / Oracle

- Understanding of ERP systems

- Experience of managing knowledgebase using Confluence or other tools

(ref:hirist.tech)

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