Application Support Engineer

4 weeks ago

gurugram, India Essex Lake Group Full time

Job Description :

If you are an application support engineer and you are passionate about what you do, read on because we've got opportunities for you to develop innovative solutions in finance industry.

Responsibilities :

- Respond to user inquiries and issues related to software applications, troubleshoot problems, and provide timely and effective resolution.


- This may involve diagnosing and resolving software bugs, configuration issues, or user errors.

- Manage and prioritize incoming support requests or incidents through a ticketing system, ensuring timely resolution and appropriate communication with users.


- Escalate complex or critical issues to higher levels of support or development teams as necessary.

- Monitor the performance and availability of software applications, identify potential issues or trends, and take proactive measures to ensure smooth operation.


- Perform routine maintenance tasks such as applying patches, updates, or configuration changes on premise.

- Coordinate with software development team on application support issues.

- Document support processes, troubleshooting steps, and resolutions to build a knowledge base for future reference. Create and maintain user guides, FAQs, and other support documentation to assist users in resolving common issues.

Requirement :

- Bachelor's degree or above, major in computer science or related.

- Excellent problem-solving skills and attention to detail.

- 4+ years application support experience.

- 4+ years hands-on experience in software development is an advantage, can understand any development language at work level, such as Java, C# or Python etc.

- Good knowledge of database systems, such as PostgreSQL, MySQL, or MongoDB.

- Experience working with Linux (RedHat/Centos/Ubuntu) is preferred.

- Experience in troubleshooting and resolving application issues.

- Excellent communication skills, both written and verbal.

(ref:hirist.tech)

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