Kodehash - Desktop Engineer - Technical Support

5 days ago


Gurugram, India Kodehash Technologies Pvt Ltd Full time

We are looking for a Desktop Support Engineer to provide technical assistance to our clients.

You will help install, upgrade, and troubleshoot hardware and software systems.

Responsibilities :

- Address user tickets regarding hardware, software, and networking

- Walk customers through installing applications and computer peripherals

- Ask targeted questions to diagnose problems

- Guide users with simple, step-by-step instructions

- Conduct remote troubleshooting

- Test alternative pathways until you resolve an issue

- Customize desktop applications to meet user needs

- Record technical issues and solutions in logs

- Direct unresolved issues to the next level of support personnel

- Follow up with clients to ensure their systems are functional

- Report customer feedback and potential product requests

- Help create technical documentation and manuals

Requirements and skills :

- Proven work experience as a Desktop Support Engineer, technical support engineer, or similar role

- Hands-on experience with Windows/Linux/Mac OS environments

- Working knowledge of office automation products and computer peripherals, like printers and scanners

- Knowledge of network security practices and anti-virus programs

- Ability to perform remote troubleshooting and provide clear instructions

- Excellent problem-solving and multitasking skills

- Customer-oriented attitude

Qualification : BSc in Computer Science or relevant field

(ref:hirist.tech)

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