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Kodehash - Desktop Engineer - Technical Support
5 days ago
We are looking for a Desktop Support Engineer to provide technical assistance to our clients.
You will help install, upgrade, and troubleshoot hardware and software systems.
Responsibilities :
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements and skills :
- Proven work experience as a Desktop Support Engineer, technical support engineer, or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
Qualification : BSc in Computer Science or relevant field
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Gurgaon/Gurugram, IN Kodehash Technologies Pvt Ltd Full timeWe are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems.Responsibilities :- Address user tickets regarding hardware, software, and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to...
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