Faircent - Technical Support Engineer - Ticketing System

3 weeks ago


GurgaonGurugram, IN Faircent Full time

Job Responsibilities :

- Collaborate closely with cross-functional teams, including software engineers to solve the issues.

- Troubleshooting hardware and software issues.

- Installing and maintaining hardware and computer peripherals.

- Troubleshooting networking and connection issues.

- Your role not limited to providing support to users for day to day Laptop/Desktop related issue. But also provide Level 1 technical support related to internal application/Dashboard issues.

Requirements :

- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

- Hands-on experience with Windows/Linux/Mac OS environments

- Have knowledge in any customer facing CRM/Ticketing tool

- Having basic knowledge in MySQL DB and writing simple queries to get Data for debugging issues.

- Having basic level knowledge in Linux related to commands.

- Working knowledge of office automation products and computer peripherals, like printers and scanners

- Knowledge of network security practices and anti-virus programs

- Ability to perform remote troubleshooting and provide clear instructions

- Excellent problem-solving and multitasking skills

- Customer-oriented attitude

(ref:hirist.tech)

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