SpectraMedix - Production Support Engineer - Java
4 weeks ago
RESPONSIBILITIES :
Responsible for client Deliverables that include :
- Support Model tickets handling: The individual will be in responsible of client tickets and offer L1/L2 level analysis for everything from application issues to access requests.
- Track tickets to ensure you don't miss any SLA violations.
- Client Monthly Full Refresh: The individual will be in responsible of managing the daily client refresh tasks, which include refreshing the Medicaid, Claims, and Medicare data sets within defined Plan dates.
- Client Quality Refresh (5-days TAT): The individual will be in responsible of Quality Refresh, which has a five-day turnaround time.
- Keep a tab on bugs raised by QA team for any refresh and work closely with DEV team (if needed) till closure.
QUALIFICATIONS :
- 3 - 9 Years' experience into Production / Application support in Java environment
- SQL Skills and good Communication Skills are mandatory.
- Experience with production environment and running the windows batch files for desired operation.
- Apache tomcat understanding that involves configuration and creating build.
- Basic knowledge with Elasticsearch using sense plugin
- Apache tomcat knowledge for preparing build and configuration
- Good to have basic JAVA knowledge in production (JAR / WAR / EAR files).
- Good to have L1/L2 analysis knowledge.
- Experience in Reports preparation using SQL queries.
- Good to have Healthcare / FHIR data model experience.
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