IT Support Engineer

3 weeks ago


GurgaonGurugram, IN ARAHAS TECHNOLOGIES PRIVATE LIMITED Full time

Job Description :

We are seeking a talented IT/Business Applications Professional with a 5 plus years of experience to join our IT team. The ideal candidate will possess a strong background in both technical IT solutions and business applications, with a focus on enhancing efficiency, effectiveness, and overall business performance through technology solutions.

Key Responsibilities :

- Collaborate with business stakeholders to understand their requirements and translate them into technical solutions.

- Evaluate, select, and implement IT systems and applications that align with business goals and objectives.

- Configure, customize, and maintain business applications to meet the specific needs of various departments and teams.

- Provide technical support and troubleshooting assistance for business applications, ensuring minimal disruption to operations.

- Develop and maintain documentation, including system requirements, user guides, and training materials.

- Stay up-to-date with emerging technologies and trends in IT/business applications, recommending innovative solutions to enhance business processes.

- Collaborate with cross-functional teams, including IT, operations, and business units, to drive projects to successful completion.

- Ensure compliance with regulatory requirements and security standards in all IT/business applications implementations.

Additional Skills and Experience :

- Experience in setting up an automated enrolment process for application users.

- Proficiency in configuring access management over Single Sign-On (SSO).

- Experienced in APIs (e.g., Rest and GraphQL) for integration purposes.

- Experience in developing data exchange solutions with tools like Powerflow.

- Experience in developing Powerapps for supporting apps like user portals.

- Demonstrated interest in learning how to administer new tools.

- Experienced in migrating on-prem hosted applications to Azure Cloud.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.

- Minimum of 5 years of experience in IT/business applications roles, with a focus on system implementation and support.

- Proficiency in configuring and customizing business applications such as ERP systems, CRM systems, and collaboration tools.

- Strong technical skills, including experience with database management, SQL queries, and integration techniques.

- Excellent problem-solving abilities and attention to detail.

- Effective communication skills, with the ability to interact with technical and non-technical stakeholders.

- Proven ability to manage multiple priorities and deadlines in a fast-paced environment.

- Relevant certifications (e.g., ITIL, PMP (Project Management Professional), Salesforce Administrator) are a plus.

(ref:hirist.tech)

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