Regional Product Support Engineer

7 hours ago

Gurugram, India Sidel Full time

Regional Product Support Engineer Contract Type Permanent Country INDIA Location Gurgaon Your opportunity Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported through email, telephone, RAC, RVA and onsite. At the same time, the expert will ensure proper preparation and distribution of the appropriate documentation concerning the troubleshooting of automation issues on the equipments. The Automation Product Support Expert should also be able to provide basic mechanical support to our internal and external customers. Your Mission Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment. Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment. Secure and manage Non-Conformity and warranty cost on the SINCRO tool. Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support). Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action. Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group. Provide any preliminary solution to internal and external customers. Secure retrofit application on the Equipment installed base concerning automation and mechanical solution. Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement. Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment. Provide daily telephone & email support to internal and external customers, throughout the life of the machine Secure retrofit application on the installed base Secure performances of commercially released equipments and lines Your Profile Level of Education and Language Bachelor Degree or equivalent Good level of English Local Languages spoken in the region are a plus Level of Experience and Skills Minimum of 3 years with technical assistance and/or field experience Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters) acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps. Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau) Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau) ability to manage and satisfy customer requests

  • Product Support Engineer

    20 hours ago

    gurugram, India Weekday AI Full time

    This role is for one of Weekday's clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-timeRequirementsAs an L2 Product Support Engineer, you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting...

  • Production and Support Engineer

    2 weeks ago

    Gurugram, India Girnar Insurance Brokers Full time

    Job Description Job Summary: - We are seeking a detail-oriented and proactive Production Support Engineer to join our team. - The ideal candidate will be responsible for end-to-end production support, including issue - analysis, root cause identification, and resolution. This role involves close coordination with - development, support teams, and external...

  • L2 Product Support Engineer

    14 hours ago

    gurugram, India Leena Ai Full time

    About CompanyAs an L2 Product Support Engineer at Leena AI, you'll act as the technical backbone ofcustomer support. You'll be responsible for resolving escalated issues from L1, analyzingproduct-related challenges, understanding backend code snippets , troubleshooting APIs, andworking closely with engineering and product teams to deliver seamless...

  • Product Support Engineer

    6 hours ago

    Gurugram, India Weekday AI Full time

    This role is for one of Weekday’s clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-time Requirements As an L2 Product Support Engineer , you’ll act as the technical backbone of customer support. You’ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets ,...

  • Regional Sales Manager

    7 hours ago

    Gurugram, India Cognex Full time

    Job Summary :The Regional Sales Manager leverages significant sales leadership experience, knowledge of the commercial landscape and expertise in the application of Cognex technology to achieve the revenue goal of their region and lead sales execution across multiple sales districts that constitute a significant portion or all of a region’s revenue....

  • Production Support Engineer

    7 hours ago

    Gurugram, India FNZ Group Full time

    Description What would you accomplish as a Production Support Engineer? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative...

  • Regional Sales Managers

    3 weeks ago

    Ahmedabad, Gurugram, Chennai, India Avg Electronics Full time

    Job Description Responsibilities: - Manage the activities of Regional Sales Engineers across the assigned region (12 regions in the country). - Drive sales and promotion of world-class American automation products designed for India. - Conduct technical presentations for customers, perform technical and business needs analysis, and recommend appropriate...

  • Product Support Engineer

    2 weeks ago

    Gurugram, India Exotel Full time

    Job Description Role expectations - Installation and configuration of Linux & Packages. - To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center. - Knowledge of Telephony ( PRI and VOIP ) - Experience in handling Call Centers. - To resolve the clients queries regarding product Setup or...

  • Product Support Engineer

    7 days ago

    Gurugram, Haryana, , India Overture Rede Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and responsibilities :As a product Support Engineer, you will act as software detectives, providing a dynamic serviceidentifying and solving issues within multiple components of critical business systems.You will play a crucial role in ensuring the smooth functioning of the systems and resolving anytechnical glitches that may ariseWorking with...

  • BaryTech - Java Production Support Engineer

    1 week ago

    Gurugram, India Barycenter Technologies Pvt.Ltd. Full time

    About the Role : We are seeking an experienced Java Production Support Engineer with strong expertise in IT operations, system reliability, and application support. The ideal candidate will have hands-on experience in Java-based systems, site reliability engineering (SRE) practices, and cloud-native environments. This role requires a proactive approach to...