Product Support Engineer
3 weeks ago
Job Description Role expectations - Installation and configuration of Linux & Packages. - To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center. - Knowledge of Telephony ( PRI and VOIP ) - Experience in handling Call Centers. - To resolve the clients queries regarding product Setup or product Features or product Components. - Engineers will be responsible for overall setup stability and maintenance of the Ameyo Setup at the center. - To provide Training to the local IT or operations team if required. - For monitoring the Ameyo Setup and ensuring smooth operations. - Daily reporting about progress, non compliance. - To understand the service requirement from the customer and pass the same to the backend team for further action. - Engineer will be responsible for daily backup and cleanup operations and the same will need to be carried out by the local team - Will coordinate with central NOC whenever required and for L3 issues to resolve the same Skills and Experience - BE/ B.Tech / MCA - Excellent analytical skills and high level of aptitude. - 0-5 years of relevant work experience - Linux knowledge - all commands. , Experience of Linux / Unix system configuration - Knowledge of networking concepts like LAN Troubleshooting, WAN etc, - Knowledge of Networking Devices like switches and routes and Network Architecture. - Willingness to travel within India and Abroad. - Willingness to learn and work in challenging environment - Possess good interpersonal and communication skills - Ability to work independently and as a team player
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Product Support Engineer
2 weeks ago
gurugram, India Weekday AI Full timeThis role is for one of Weekday's clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-timeRequirementsAs an L2 Product Support Engineer, you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting...
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Production and Support Engineer
3 weeks ago
Gurugram, India Girnar Insurance Brokers Full timeJob Description Job Summary: - We are seeking a detail-oriented and proactive Production Support Engineer to join our team. - The ideal candidate will be responsible for end-to-end production support, including issue - analysis, root cause identification, and resolution. This role involves close coordination with - development, support teams, and external...
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L2 Product Support Engineer
1 week ago
gurugram, India Leena Ai Full timeAbout CompanyAs an L2 Product Support Engineer at Leena AI, you'll act as the technical backbone ofcustomer support. You'll be responsible for resolving escalated issues from L1, analyzingproduct-related challenges, understanding backend code snippets , troubleshooting APIs, andworking closely with engineering and product teams to deliver seamless...
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Product Support Engineer
1 week ago
Gurugram, India Weekday AI Full timeThis role is for one of Weekday’s clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-time Requirements As an L2 Product Support Engineer , you’ll act as the technical backbone of customer support. You’ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets ,...
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Product Support Engineer
1 day ago
Gurugram, Gurugram, India Loop Subscriptions Full timeJob Description About Loop Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ. We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR...
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Regional Product Support Engineer
1 week ago
Gurugram, India Sidel Full timeRegional Product Support Engineer Contract Type Permanent Country INDIA Location Gurgaon Your opportunity Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in...
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Production Support Engineer
1 week ago
Gurugram, India FNZ Group Full timeDescription What would you accomplish as a Production Support Engineer? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative...
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BaryTech - Java Production Support Engineer
3 weeks ago
Gurugram, India Barycenter Technologies Pvt.Ltd. Full timeAbout the Role : We are seeking an experienced Java Production Support Engineer with strong expertise in IT operations, system reliability, and application support. The ideal candidate will have hands-on experience in Java-based systems, site reliability engineering (SRE) practices, and cloud-native environments. This role requires a proactive approach to...
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Senior Production Support Engineer
1 week ago
Gurugram, India PanditJi IT Services and IT Consulting Full timeSr Production support engineer Notice Period - Immediate to Serving Shift Timing - General Timings Requirements: Hands-on Linux experience - Must Logging tool like ELK. - Must Application servers(weblogic/jboss), web servers (nginx/apache web server), - Must Scripting experience (Shell Scripting and Python) - Must Job Description: Monitoring and alerting...
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Production Support Engineer
4 weeks ago
Gurugram, India FNZ Group Full timeJob Description You will be a member of a critical team who - - Application Support: Ensuring that deployed applications function correctly and efficiently. - Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues. - Release & Change Management: Supporting...
