Product Support Engineer

Responsibilities - Customer service: Answer customer questions and provide troubleshooting assistance - Administrative tasks: Schedule meetings, maintain customer records, and update sales systems - Sales analysis: Conduct sales analysis and prepare proposals - Sales strategy: Work with account managers to develop sales strategies - Lead management: Manage...

Job Description Job Summary: - We are seeking a detail-oriented and proactive Production Support Engineer to join our team. - The ideal candidate will be responsible for end-to-end production support, including issue - analysis, root cause identification, and resolution. This role involves close coordination with - development, support teams, and external...

Production Support Hands on experience supporting the following technologies: UNIX shell scripting LINUX preferred Database concepts preferably Oracle & SQL scripting, troubleshooting DB related issues Experience working with enterprise messaging products preferably MQ Series, Kafka Experience using Scheduling tools preferably Control M. Nice to have Basic...

Job Description Key Responsibilities - Resolve product-related queries using chat-based software and manage merchant issues on Slack. - Own Customer Satisfaction (CSAT) by delivering timely, empathetic, and accurate resolutions. - Proactively identify and resolve process issues to improve support efficiency. - Meet quality standards, KPIs, and KRAs...

This role is for one of Weekday’s clients Min Experience: 5 years Location: Gurgaon JobType: full-time Requirements As an L2 Product Support Engineer, you’ll act as the technical backbone of customer support. You’ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets ,...

EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

Job Description Role expectations - Installation and configuration of Linux & Packages. - To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center. - Knowledge of Telephony ( PRI and VOIP ) - Experience in handling Call Centers. - To resolve the clients queries regarding product Setup or...

About the RoleSingular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel...

About the Role : We are seeking an experienced Java Production Support Engineer with strong expertise in IT operations, system reliability, and application support. The ideal candidate will have hands-on experience in Java-based systems, site reliability engineering (SRE) practices, and cloud-native environments. This role requires a proactive approach to...