E-Commerce/Marketplace Operations Executive

3 days ago

Bengaluru, India Vikastrade Links Full time

Role: E-Commerce/Marketplace Operations Executive

Key Responsibilities:

1. Marketplace Operations (B2B/B2C)

  • Manage daily operational tasks across Amazon and other marketplace channels.
  • Supervise two team members handling picking, packing, and dispatch processes.
  • Monitor inventory levels and coordinate stock transfers with the Accounts team.
  • Track and oversee the end-to-end order flow via Unicommerce.

2. Returns & Claims Management

  • Manage returns from marketplaces, distinguishing sellable from damaged items and initiating follow-up actions.
  • Handle Amazon safety claims end-to-end until settlement.

3. Dispute Resolution

  • Log and escalate issues via Amazon Seller Support or other marketplace portals.
  • Resolve dispatch, system, or reconciliation discrepancies and maintain related documentation.

4. Reporting & Coordination

  • Maintain accurate records of returns, stock transfers, and claims.
  • Prepare and share daily or weekly performance reports with management.
  • Suggest operational improvements for enhanced efficiency.
  • Work closely with Accounts and Management for seamless operations.

Candidate Profile:

  • Female graduates with 2 - 4 years of experience (preferably in Amazon/e-commerce operations).
  • Proficient in Amazon Seller Central and/or other e-marketplace platforms.
  • Advanced MS Excel skills.
  • Strong communication in English, Hindi, and Kannada.
  • Highly coordinated, detail-oriented, and eager for growth.

What We Offer:

  • Direct exposure to fast-growing e-commerce operations.
  • Stable, growth-oriented role in a supportive and professional work environment.
  • Competitive salary package.

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