System Administrator

2 weeks ago


Mumbai, India ITC Infotech Full time

Technical Skills: Mandatory: Install & Configure laptops (HP models G7, G8, G10) , Pc’s, Basic Networking, understanding of switches & routers, Win 10/11 OSD & troubleshooting.Nice to have: MAC installs & troubleshooting, Video Conferencing (Yealink), Network Printers,MECM basics, ServiceNOW, Digital Media Players (Scala). Microsoft certifications, ITIL frameworkRoles and Responsibilities:Operational Support (1st Line/2nd Line):Actively participate in desktop/laptop support operations and report on tasks/activities.Provide Level 1/2 technical support for all Windows-based (Win10/Win11) or MAC client machines.Record all actions in detail using the incident management tool and methodology.Responsible for software installation & troubleshooting (Local & Remote) of desktops & laptops through service requests.Manage hardware stock and inventory using in-house developed tools.Handle deployment of software(s) using SCCM.Conduct bulk rollouts across the organization.Create new virtual PCs using VMWare vSphere 6.x / 7.x.Configure in-house telephony applications.Coordinate with other technical teams for incident resolution.Propose changes to the knowledge base / documentation (Technical/Functional).Provide weekly support during business hours (Ombuds as per Colruyt terminology) as per the team roster throughout the year.Solve issues, drive enhancements, and improve support for all IT-related functions: operational support, application support, and service delivery.Preferred Knowledge and Skills:PC Hardware and troubleshooting knowledge.Basic networking knowledge.Microsoft certification on Win10/11 operating system, or MAC (Optional).Knowledge of ITIL framework (Optional).Expectations:A professional who believes in organizational values such as respect towards individuals, teamwork, readiness to serve, cost/benefit mindset, efficiency with simplicity, and open communication while respecting privacy/confidentiality.Work from Office in Hyderabad location.Ability to work in a complex environment with flexibility to adapt to changing conditions.Good communication skills (verbal, non-verbal, written) in English.Self-driven, proactive, quick learner with a strong sense of ownership.Social and able to build professional relationships with people at all levels.Customer-friendly yet assertive (e.g., critical in non-standard requests).Proficient in creating and maintaining data in Microsoft Word and Excel.Experience and Qualifications:To 5 years of relevant and recent experience in Windows System administration (Win10/Win11/MAC).Diploma/Graduation/Engineering Degree from a reputed institute.


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