Human Resources Business Partner

1 week ago

Thāne, Maharashtra, India Career Guideline Full time

About the Role

This hiring is for a BPO BHR position. As a BHR specialist, you will serve as the primary HR partner for our night shift operations, managing the full employee lifecycle in alignment with US operational hours. Your role will be pivotal in ensuring employee satisfaction, engagement, and operational compliance.

Key Responsibilities

  • Manage HR operations tailored to the night shift—onboarding, offboarding, attendance tracking, and employee relations.
  • Act as the main HR point of contact during US hours—addressing grievances, performance issues, and compliance matters.
  • Drive engagement initiatives and recognition programs for overnight teams.
  • Administer performance management, succession planning, and rewards & recognition processes.
  • Partner with operations leaders to forecast staffing needs and resolve shift-specific issues.
  • Generate HR metrics and analytics on attrition, attendance, engagement, and policy adherence to fuel continuous improvement.
  • Conduct exit interviews and feedback-driven action planning.
  • Ensure compliance with organizational policies, labor regulations, and POSH norms.
  • Support HR communications, training, and development initiatives for night shift associates.

Qualifications & Skills

  • Education: Graduate in any discipline.
  • Experience: Minimum 1 year in a BPO HR/Business HR/HRBP role.
  • Excellent interpersonal and written communication skills—especially for remote and night shift interactions.
  • Proficiency in HR tools and data analysis using Excel (VLOOKUPs, Pivot Tables) or HRMS systems.
  • Strong problem-solving, empathy, and conflict-resolution skills.
  • Self-starter with the ability to work autonomously.
  • Adaptable to dynamic shift schedules and US-night shift demands.
  • Highly organized, detail-oriented, and resilient in fast-paced environments.

Shift & Work Conditions

  • Fixed US Night Shift (approx. 8:30 PM – 5:30 AM IST).
  • On-site presence required at the Thane office; shift-support logistics (like cabs) to be detailed by the company as per policy.
  • Competition and dynamics specific to night shift HR operations—staying proactive about wellness and morale.

Compensation & Benefits

  • Up to ₹5.5 LPA CTC.
  • Industry-standard benefits such as PF, health insurance, night-shift allowances, performance incentives, paid leaves, etc., to be provided by the employer.

Why Join This Role?

  • Be the HR linchpin for critical overnight BPO operations.
  • Drive engagement, retention, and operational excellence in a dynamic, fast-paced environment.
  • Build cross-functional HR expertise while working in a globally-aligned shift structure.

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