hrbp - bpo

About Us

At
The Sleep Company
, we are redefining comfort with innovation and technology. As we scale, we believe our people are our strongest assets. We're looking for an HR Business Partner (HRBP) who has hands-on experience in managing large-scale BPO operations and understands the dynamics of a fast-paced, high-volume employee environment.

Role Overview

The HRBP will work closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across our BPO teams. The ideal candidate must come from a BPO background and have managed end-to-end HR responsibilities for frontline and mid-level employees.

Key Responsibilities

• Act as a strategic partner to business leaders in the BPO vertical, aligning HR initiatives with business goals.
• Drive end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
• Manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
• Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
• Partner with business teams to identify skill gaps and drive capability-building initiatives.
• Work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
• Collaborate with the central HR team on policy implementation, compliance, and HR process improvements.
• Build strong engagement programs tailored to the needs of BPO employees across shifts.
• Be a cultural ambassador – drive company values and ensure high employee morale in a 24/7 work environment.

Requirements

• 3–8 years of HR experience, with at least 2 years as an HRBP in the
  BPO/Call Center industry
  .
• Proven experience in handling large employee bases (minimum 300–500 employees).
• Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
• Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
• Strong problem-solving, conflict management, and decision-making skills.
• Hands-on experience with HR tools, data reporting, and HRMS platforms.
• MBA/PGDM in HR or related field preferred.