Implementation Manager-TRANSACTION BANKING-BSG

Job Description

The role is part of Transacting Banking(GTS) team engaging with various business stakeholders in providing

the digital solutions to corporate through various Online banking platforms/digital channels

_____________________________________________________________________________________

SECTION I : KEY RESPONSIBILITIES/ ACCOUNTABILITIES

• Strategic/Managerial Responsibilities

• Good knowledge of payments modes like RTGS / NEFT / IMPS /UPI/ Fund Transfers and collections modes like NACH / UPI / BBPS / virtual accounts

• Should be well versed with electronic channels like Net Banking / Web Services
  Responsible for driving/managing the online banking platforms

• Program management and management reporting

Core Responsibilities

• Identify customer needs for products enhancement / deal solutioning,
• Effective project management skills, with rigorous tracking and following up with sales for success of project. Publishing reports etc
• Interface with technology team to identify opportunities to migrate knowledge / systems / processes.
• Work with IT/ BSG / Operations towards implementing a deal
• Work with PSM in making effective pitches to customers
• Ensure effective implementation of new initiatives and perform UAT(User acceptance testing) before product/new feature launch
• Collaborate with internal and external stakeholders to achieve target project implementation TaTs
• Conduct training and education program for internal support units and customers

• Provide advice and guidance for Online Banking services as a subject matter expert
  Drive the development of projects, develop detailed project development plan & BRDs, track and monitor project progress

• Self-Management Responsibilities

• Maintaining up to date knowledge of developments in the market, competitor activities, etc. in implementation space

• Acting as an efficient conduit between Product, Sales, technology and Operations
• Working with all the relevant stake holders, viz., IT / Operations teams and ensuring timely delivery of products / solutions
• Creation and maintenance of repository of necessary implemented projects, documents, demos and other collaterals for easy access and self
• help for sales force
• Tracking performance through analytics and monthly dashboards for better sales management
  Support/Handle sales, relationship queries for quick activation and conversions

SECTION II: KEY INTERACTIONS

• Key Internal Interactions

• Trainings to internal stake holders, demos of various products
  Coordination amongst all stake holders as may be need. (Eg. Setting up new process etc..)

• Key External Interactions

• Deal solutioning discussions with Customers / vendors / tech partners etc..

• Product Demos to customer
  Meetings with high profile customers for product pitch

SECTION III: KNOWLEDGE & EXPERIENCE KNOWLEDGE

• Minimum Qualifications

• Graduate from a leading university
  Language Skills Proficient in English writing and communication

• EXPERIENCE

• Years of Experience: At least 2 years of relevant experience in CMS Payments space

• Nature of Experience

• Proven working experience in project management in the banking and information technology

• sector
• Solid banking background with understanding and/or hands-on experience in digital banking
• projects or banking products
• Knowledge of CMS products, regulatory and compliance policies would be an added advantage
  Excellent knowledge of excel.

SECTION IV: COMPETENCIES & KEY PERFORMANCE INDICATORS BEHAVIORAL COMPETENCIES

• Core Competencies

• Project Management Ability to manage multiple projects

• Excellent client-facing and internal communication skills

• Able to work independently, organized, creative and attentive to details

• Banking background

• Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products Experience - 2 to 5 years