(Apply in 3 Minutes) Implementation Manager-TRANSACTION BANKING-BSG

Job Description

Job Description

The role is part of Transacting Banking(GTS) team engaging with various business stakeholders in providing

the digital solutions to corporate through various Online banking platforms/digital channels

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SECTION I : KEY RESPONSIBILITIES/ ACCOUNTABILITIES

1. Strategic/Managerial Responsibilities

- Good knowledge of payments modes like RTGS / NEFT / IMPS /UPI/ Fund Transfersand collections modes like NACH / UPI / BBPS / virtual accounts
- Should be well versed with electronic channels like Net Banking / Web Services
- Responsible for driving/managing the online banking platforms

1. Program management and management reporting

Core Responsibilities

- Identify customer needs for products enhancement / deal solutioning,
- Effective project management skills, with rigorous tracking and following up with sales for success of project. Publishing reports etc
- Interface with technology team to identify opportunities to migrate knowledge / systems / processes.
- Work with IT/ BSG / Operations towards implementing a deal
- Work with PSM in making effective pitches to customers
- Ensure effective implementation of new initiatives and perform UAT(User acceptance testing) before product/new feature launch
- Collaborate with internal and external stakeholders to achieve target project implementation TaTs
- Conduct training and education program for internal support units and customers
- Provide advice and guidance for Online Banking services as a subject matter expert
- Drive the development of projects, develop detailed project development plan & BRDs, track and monitor project progress

1. Self-Management Responsibilities

- Maintaining up to date knowledge of developments in the market, competitor activities, etc. in implementation space
- Acting as an efficient conduit between Product, Sales, technology and Operations
- Working with all the relevant stake holders, viz., IT / Operations teams and ensuring timely delivery of products / solutions
- Creation and maintenance of repository of necessary implemented projects, documents, demos and other collaterals for easy access and self
- help for sales force
- Tracking performance through analytics and monthly dashboards for better sales management
- Support/Handle sales, relationship queries for quick activation and conversions

SECTION II: KEY INTERACTIONS

1. Key Internal Interactions

- Trainings to internal stake holders, demos of various products
- Coordination amongst all stake holders as may be need. (Eg. Setting up new process etc..)

1. Key External Interactions

- Deal solutioning discussions with Customers / vendors / tech partners etc..
- Product Demos to customer
- Meetings with high profile customers for product pitch

SECTION III: KNOWLEDGE & EXPERIENCE KNOWLEDGE

1. Minimum Qualifications

- Graduate from a leading university
- Language Skills Proficient in English writing and communication

1. EXPERIENCE

- Years of Experience: At least 2 years of relevant experience in CMS Payments space

1. Nature of Experience

- Proven working experience in project management in the banking and information technology
- sector
- Solid banking background with understanding and/or hands-on experience in digital banking
- projects or banking products
- Knowledge of CMS products, regulatory and compliance policies would be an added advantage
- Excellent knowledge of excel.

SECTION IV: COMPETENCIES & KEY PERFORMANCE INDICATORS BEHAVIORAL COMPETENCIES

1. Core Competencies

- Project Management Ability to manage multiple projects
- Excellent client-facing and internal communication skills
- Able to work independently, organized, creative and attentive to details

1. Banking background

- Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products Experience - 2 to 5 years