Implementation Manager

Implementation Manager-TRANSACTION BANKING-BSG

Job Description

The role is part of Transacting Banking(GTS) team engaging with various business stakeholders in providing

the digital solutions to corporate through various Online banking platforms/digital channels

_____________________________________________________________________________________

SECTION I : KEY RESPONSIBILITIES/ ACCOUNTABILITIES

1. Strategic/Managerial Responsibilities

• Good knowledge of payments modes like RTGS / NEFT / IMPS /UPI/ Fund Transfers and collections modes like NACH / UPI / BBPS / virtual accounts
• Should be well versed with electronic channels like Net Banking / Web Services
• Responsible for driving/managing the online banking platforms

1. Program management and management reporting

Core Responsibilities

• Identify customer needs for products enhancement / deal solutioning,
• Effective project management skills, with rigorous tracking and following up with sales for success of project. Publishing reports etc
• Interface with technology team to identify opportunities to migrate knowledge / systems / processes.
• Work with IT/ BSG / Operations towards implementing a deal
• Work with PSM in making effective pitches to customers
• Ensure effective implementation of new initiatives and perform UAT(User acceptance testing) before product/new feature launch
• Collaborate with internal and external stakeholders to achieve target project implementation TaTs
• Conduct training and education program for internal support units and customers
• Provide advice and guidance for Online Banking services as a subject matter expert
• Drive the development of projects, develop detailed project development plan & BRDs, track and monitor project progress

1. Self-Management Responsibilities

• Maintaining up to date knowledge of developments in the market, competitor activities, etc. in implementation space
• Acting as an efficient conduit between Product, Sales, technology and Operations
• Working with all the relevant stake holders, viz., IT / Operations teams and ensuring timely delivery of products / solutions
• Creation and maintenance of repository of necessary implemented projects, documents, demos and other collaterals for easy access and self
• help for sales force
• Tracking performance through analytics and monthly dashboards for better sales management
• Support/Handle sales, relationship queries for quick activation and conversions

SECTION II: KEY INTERACTIONS

1. Key Internal Interactions

• Trainings to internal stake holders, demos of various products
• Coordination amongst all stake holders as may be need. (Eg. Setting up new process etc..)

1. Key External Interactions

• Deal solutioning discussions with Customers / vendors / tech partners etc..
• Product Demos to customer
• Meetings with high profile customers for product pitch

SECTION III: KNOWLEDGE & EXPERIENCE KNOWLEDGE

1. Minimum Qualifications

• Graduate from a leading university
• Language Skills Proficient in English writing and communication

1. EXPERIENCE

• Years of Experience: At least 2 years of relevant experience in CMS Payments space

1. Nature of Experience

• Proven working experience in project management in the banking and information technology
• sector
• Solid banking background with understanding and/or hands-on experience in digital banking
• projects or banking products
• Knowledge of CMS products, regulatory and compliance policies would be an added advantage
• Excellent knowledge of excel.

SECTION IV: COMPETENCIES & KEY PERFORMANCE INDICATORS BEHAVIORAL COMPETENCIES

1. Core Competencies

• Project Management Ability to manage multiple projects
• Excellent client-facing and internal communication skills
• Able to work independently, organized, creative and attentive to details

1. Banking background

• Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products Experience - 2 to 5 years