School Operations Team Lead

3 weeks ago

Gurugram, India Cyboard School Full time

Overview
The Backend Team Lead is a crucial position within the organization, driving the management and development of backend systems while enabling efficient workflows for team members. This role involves ensuring quality assurance standards are met, managing daily operations, and driving team performance and ensuring optimal results, and contributing to the objectives of the organization.

Key Responsibilities

  • Lead, motivate, and manage a team.
  • Monitor daily team performance and ensure SLAs are met.
  • Utilize tools to manage customer interactions and follow-ups.
  • Oversee operations and ensure team adherence.
  • Conduct regular QA audits to maintain service quality.
  • Provide regular training, feedback, and support to team members, promoting their professional growth.
  • Collaborate with QA and operations to implement process improvement initiatives for enhanced efficiency.
  • Prepare and present performance reports, project updates and technical documentation to management.
  • Maintain clear communication channels within the team and external stakeholders.
  • Support customer requests and technical troubleshooting for backend aspects

Required Qualifications

  • Minimum 1 year of experience as a Team Leader in backend development and team management.
  • Proficiency with systems and tools.
  • Strong people management and interpersonal skills.
  • Experience working closely with Quality Assurance team .
  • Ability to manage team escalations.
  • Bachelor's degree in any field.
  • Exceptional organizational and multitasking capabilities
  • Effective verbal and written communication skills, both technical and general
  • Demonstrated ability to lead effectively in a collaborative team environment
  • Interest in continuous learning and staying updated with advancing technologies

Skills: client engagement,attention to detail in data entry,documentation management,microsoft office,time management,management,report development,interpersonal leadership,confidentiality maintenance,adaptability,team management,data entry software proficiency,confidentiality,it controls,communication,excel,project management,research,interpersonal skills,administrative tasks,event planning,fast-paced work,professional demeanor,multitasking,document automation,documentation,data entry,data administration,written communication,analysis,onboarding,project management knowledge,administrative,performance monitoring,problem-solving,customer interaction management,online data entry,teamwork,people management,quality assurance,communication skills,organizational skills,client relationship management,customer service,entry-level,microsoft office proficiency,call processing,customer conversion,verbal communication,process improvement,database management

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