Operations Team Lead

1 day ago


Gurugram, India Advatix Apac Logistics Full time

Job Title: Customer Service Team Leader
Location: Gurugram Sec-32, Work from Office
Company: Advatix
Reports To: Customer Service Manager / Operations Manager

Shifts- US Shift (Night Shift)

Excellent Communication Skills

Immediate Joiner only.

Interested folks can share their CV-

Call

Position Summary:
We are seeking a dynamic and results-driven Customer Service Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence.

Key Responsibilities:

  • Lead, mentor, and develop a team of customer service representatives to achieve performance targets and service standards.
  • Monitor team performance through KPIs, including response time, resolution rate, CSAT, and quality assurance metrics.
  • Handle complex or escalated customer issues with professionalism and a solutions-oriented approach.
  • Conduct regular team meetings, performance reviews, and training sessions to ensure continuous improvement.
  • Collaborate with cross-functional teams (operations, logistics, IT) to streamline processes and resolve systemic issues.
  • Provide accurate reporting and insights to management, highlighting trends, challenges, and opportunities.
  • Maintain up-to-date knowledge of company products, systems, and procedures to guide the team effectively.
  • Ensure adherence to company policies, procedures, and compliance standards.

Qualifications:

  • Bachelor's degree in business, Communications, Supply Chain, or a related field preferred.
  • 3+ years of experience in customer service, with at least 1-2 years in a team lead or supervisory role.
  • Experience in logistics, eCommerce, or supply chain environments is highly desirable.
  • Strong leadership and coaching skills with a passion for team development.
  • Excellent verbal and written communication skills.
  • High proficiency with customer service tools and platforms (e.g., Zendesk, Salesforce, Freshdesk).
  • Ability to manage time, prioritize tasks, and thrive in a fast-paced environment.

  • Team Lead operations

    24 hours ago


    Gurugram, India Minutes to Seconds Full time

    MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions. RequirementsROLE: Team Leader DESIGNATION: Team Leader, Operations LOCATION: Gurgaon YEARS OF EXPERIENCE: 5 Yrs Notes...


  • Gurugram, India One Impression Full time

    One Impression is one of the World's largest influencer marketing platforms helping over 300+ global brands ranging from enterprises such as Unilever, Nestle, Amazon to startups such as Meesho, Nykaa, CoinSwitch. We are active in over 12 countries including India, US, Australia, the Middle East, etc, and have a network of over 6.5 Mil + influencers across...


  • Gurugram, India Cyboard School Full time

    OverviewThe Backend Team Lead is a crucial position within the organization, driving the management and development of backend systems while enabling efficient workflows for team members. This role involves ensuring quality assurance standards are met, managing daily operations, and driving team performance and ensuring optimal results, and contributing to...


  • Gurugram, India Jio Full time

    Posted Date 28 Aug 2025- Function/Business Area Others- Location Gurugram- Job Responsibilities Lead a team of IT operations engineers, ensuring best practices and support. Manage and mentor technical operations engineers, conducting performance reviews. Develop strategies and policies for reliable and high-performance systems. Oversee monitoring,...

  • Team Lead

    1 day ago


    Gurugram, India Zyla Health Full time

    We are seeking a proactive and experiencedCustomer Success & Operations - Team Leaderto guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You'll play a pivotal role in creating SOPs,...

  • Team Lead

    1 day ago


    Gurugram, India HELLA Full time

    Team Lead - Accounting (O2C) Location Gurugram - Haryana, India FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare...

  • Team Lead

    1 day ago


    Gurugram, India People Positive Solutions Full time

    Note- Candidate should be from BPO background only and on paper experience Industry Exposure Required Can communicate in Hindi and English both. Experience in Outbound Tele calling/Tele Sales/lead generation. Lead Generation process Outbound Tele calling exposure is preferable. Must have worked on dialer. Job Role Communicates information in a timely,...

  • Team Lead

    24 hours ago


    Gurugram, India Inoventive It Services Full time

    Dear, Role: Team Leader (HealthCare) Experience: 3+Years Location: Gurugram PayRoll Company: Inoventive IT Services Pvt Responsibilities: Setting Clear Goals: Defining and communicating objectives to align the team with organizational goals. Project & Task Management: Overseeing daily operations, managing the allocation of resources, and tracking progress...

  • Team Lead ODN

    1 day ago


    Gurugram, India Airtel Full time

    Job Title: Team Lead ODN (Optical Distribution Network) Location: Gurugram Experience: 4+ years How to Apply: Interested candidates are requested to share their updated resume at: Job Description: We are actively seeking diversity candidates for the position of Team Lead ODN, who will be responsible for leading the operations of the Optical Distribution...


  • Gurugram, India Team Pumpkin Full time

    Summary We are seeking a highly experienced and results-driven professional to join our Paid Media department as a Lead. The ideal candidate will have at least 5 years of hands-on experience managing Paid Media campaigns across diverse platforms and industries. In this role, you will drive the company's digital marketing strategy, lead a talented team, and...