Team Lead

11 hours ago

Gurugram, India Zyla Health Full time

We are seeking a proactive and experienced
Customer Success & Operations - Team Leader
to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You'll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence.

How you will make an impact
:

  • Team Leadership & Supervision
    : Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution.
  • Customer Experience Management
    : Drive superior customer service by ensuring timely resolution of queries, maintaining high CSAT, NPS, and customer retention metrics.
  • Operational Coordination
    : Oversee and coordinate daily operations including appointment scheduling with partner labs, managing logistics for sample pickups, and ensuring SLAs are met across the board.
  • Appointment & Service Scheduling
    : Streamline appointment booking processes with labs and customers. Optimize technician schedules and resource allocation to improve efficiency and customer satisfaction.
  • Process Compliance
    : Ensure adherence to standard operating procedures, internal quality controls, and data handling protocols across all customer and operational touchpoints.
  • SOP Creation & Implementation
    : Design, document, and implement scalable SOPs for both support and operations processes. Continuously refi ne workflows based on feedback and performance data.
  • CRM Tool Implementation
    : Lead the implementation and optimization of a CRM tool to improve case management, customer visibility, and team productivity. Ensure proper data migration, team onboarding, training, and ongoing improvements aligned with business needs.
  • Performance Management
    : Track and report key performance indicators (KPIs) across both support and operations. Monitor productivity, turnaround time, and customer sentiment to drive continuous improvement.
  • Training & Development
    : Organize regular training programs and workshops for the team to enhance product knowledge, operational fluency, and customer handling skills.

We are looking for people who
:

  • Proven 5+ experience in a customer support or customer success leadership role.
  • Strong understanding of customer experience metrics and tools.
  • Advanced Microsoft Excel
    working knowledge is highly required.
  • Are excellent communicators with a knack for coaching, cross-functional coordination, and problem-solving.
  • Have experience implementing and managing CRM/ticketing systems (e.g., Zendesk, Freshdesk, Salesforce) including workflows and automation.
  • Can build and implement scalable support and operational processes.
  • Possess strong analytical skills and a data-driven approach to performance monitoring.
  • Have experience working in tech-enabled customer support and operations environments.

  • Performance Marketing Lead

    8 hours ago

    Gurugram, India Team Pumpkin Full time

    Summary We are seeking a highly experienced and results-driven professional to join our Paid Media department as a Lead. The ideal candidate will have at least 5 years of hands-on experience managing Paid Media campaigns across diverse platforms and industries. In this role, you will drive the company's digital marketing strategy, lead a talented team, and...

  • Lead - Paid Media

    11 hours ago

    Gurugram, India Team Pumpkin Full time

    Job Title: Lead - Paid Media Summary: We are seeking a highly experienced and results-driven individual to join our Paid Media department as a Lead. The ideal candidate will have at least 4 years of experience in managing Paid Media campaigns across various platforms and industries. As the Lead - Paid Media, you will play a crucial role in driving our...

  • Team Lead

    10 hours ago

    Gurugram, India Makoto HR Solutions Full time

    Exciting Job Opportunity with a Leading IPC We are hiring for Team Lead - Associate Director/Director - Office Leasing Transactions Location: Gurgaon Compensation: upto 30 LPA Looking for professionals with experience in commercial real estate transactions & office space leasing Preference for candidates from IPC / broking firms Must have strong...

  • Team Lead

    8 hours ago

    Gurugram, India Technians Full time

    About the Role We are seeking a highly skilledMeta Specialist – Team Leadto join our growingdigital marketing agency. The ideal candidate will havehands-on expertise in Meta Ads (Facebook & Instagram)and proven experience inleading a teamto deliver high-performance campaigns across diverse industries. You will be responsible for strategy, execution,...

  • Team Lead

    10 hours ago

    Gurugram, India People Positive Solutions Full time

    Note- Candidate should be from BPO background only and on paper experience Industry Exposure Required Can communicate in Hindi and English both. Experience in Outbound Tele calling/Tele Sales/lead generation. Lead Generation process Outbound Tele calling exposure is preferable. Must have worked on dialer. Job Role Communicates information in a timely,...

  • Team Lead

    10 hours ago

    Gurugram, India Bluglint solutions Full time

    Team Lead – Commercial Advisory & Transactions DepartmentCommercial Real estate Experience10 to 15 Years Compensation (Yearly)INR(₹) 3,000,000 to 3,500,000 At Gurugram Number of Position(s)2Mandatory Skills Office leasingTransaction ManagementTeam Leading Additional Skills Job Description What this job involves – Responsible to achieve desired...

  • Team Lead

    11 hours ago

    Gurugram, India Astroyogi Full time

    Location: WFO, Gurgaon, Haryana Experience: 2 - 4 years (with at least 2 years leading ASO projects) Employment Type: Full-time About The RoleWe are looking for an ASO Team Lead who can own and drive our app's growth across Google Play Store and Apple App Store. The ideal candidate is a data-driven marketer with a creative edge, who can lead a team to...

  • Team Lead

    11 hours ago

    Gurugram, India Cyboard School Full time

    Key Responsibilities Lead a team of sales executives and ensure achievement of individual and team targets. Develop and implement effective sales strategies aligned with company goals. Monitor and manage the sales pipeline and daily activities using CRM tools. Conduct regular team meetings, sales training, and performance reviews. Coordinate with internal...

  • Team Lead

    8 hours ago

    Gurugram, India Technians Full time

    Position: Team Lead – Paid Media (Social) Experience:3+ years Location:Sector 48, Gurugram We are looking for a strategic and performance-focused Social Media Manager – Paid Media to lead our paid social initiatives and contribute to overall marketing success. This role is ideal for an experienced digital marketer who can translate business goals into...

  • Team Lead

    10 hours ago

    Gurugram, India HELLA Full time

    Team Lead - Accounting (O2C) Location Gurugram - Haryana, India FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare...