Operations Team Lead

4 weeks ago


Gurugram, India Startek Full time

Job Description

Job Opening: Team Lead

Salary:Upto 25 CTC

Experience Required:1 to 2 years

Work Days:6 days

Education:Graduated

Roles & Responsibilities (Team Lead):

- Supervise and guide a team of customer service representatives
- Monitor team performance and ensure achievement of daily/weekly targets
- Provide coaching, feedback, and support to improve individual and team performance
- Resolve escalated customer issues and ensure a high level of customer satisfaction
- Prepare performance reports and share insights with management
- Maintain team morale and handle staffing and scheduling needs

Eligibility Criteria:

- Prior experience in team handling, preferably in a BPO or customer service environment
- Strong leadership, communication, and problem-solving skills
- Ability to motivate a team and work under pressure
- Freshers with leadership potential and strong communication skills may also be considered


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