Operations Team Lead
4 weeks ago
Job Description
Job Opening: Team Lead
Salary:Upto 25 CTC
Experience Required:1 to 2 years
Work Days:6 days
Education:Graduated
Roles & Responsibilities (Team Lead):
- Supervise and guide a team of customer service representatives
- Monitor team performance and ensure achievement of daily/weekly targets
- Provide coaching, feedback, and support to improve individual and team performance
- Resolve escalated customer issues and ensure a high level of customer satisfaction
- Prepare performance reports and share insights with management
- Maintain team morale and handle staffing and scheduling needs
Eligibility Criteria:
- Prior experience in team handling, preferably in a BPO or customer service environment
- Strong leadership, communication, and problem-solving skills
- Ability to motivate a team and work under pressure
- Freshers with leadership potential and strong communication skills may also be considered
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