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Associate, Client Solutions

2 months ago

gurugram, India GLG Full time

GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

We are seeking candidates for Associate positions on the GLG Client Solutions team in Gurugram. The team is responsible for managing and executing primary research deliverables to add value to GLG clients, globally. These primary research deliverables include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executive

Associates are front-line client service professionals and work closely with our clients -- professionals at the world’s top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day.

  • Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. The role also entails partnering closely with Client Solutions team members from across the globe and providing support on client projects with a focus on the EMEA region. Once successfully certified on recruiting, executing time-sensitive projects for GLG’s clients by bringing in high quality recruits from outside of GLG’s network. Role also involves assisting and supporting client facing professionals on projects through high quality verbal and written work

Shift Timings: 5:30 PM TO 1:30 AM

Specific responsibilities include (but are not limited to):

  • Once successfully certified on recruiting, executing time-sensitive projects for GLG’s clients by bringing in high quality recruits from outside of GLG’s network
  • Assisting and supporting client facing professionals on projects through high quality verbal and written work
  • Learning GLG’s underlying business processes and assisting senior team members with high-level project execution, and developing a fundamental understanding of the respective research practice
  • Understanding the trends in the credit market
  • Fulfilling time-sensitive research requests delegated by senior team members on behalf of GLG clients by analyzing client requests, and building and qualifying primary populations of topical and relevant experts
  • Assisting senior team members with high-level service fulfilment across a range of GLG products
  • Develop a working knowledge of various industries to improve project and product service quality
  • Learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow GLG’s network
  • Leveraging GLG’s network to match experts with clients, based on the client’s needs
  • Daily interaction with GLG’s experts over the phone to qualify profiles to ensure exact fit for client projects
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Working with senior members to map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
  • Towards end of tenure, collaborating with GLG’s Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
  • Collaborating with senior team members to program virtual and live content events
  • Preparation for and attendance of client meetings

An ideal candidate will have the following:

  • Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
  • Confidence in making outbound cold calls and various other outreach methods
  • High motivation to exceed commercial targets
  • Experience of working in a fast-paced environment
  • Demonstrable commercial acumen
  • 2-4 years of experience, ideally in consulting, financial services, market research, recruiting, other professional services or start-up environment
  • Prior experience in B2B client management / servicing, especially international EMEA or US-based clients
  • Postgraduate / Graduate degree from a top-tier university
  • Superior communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc)
  • General understanding, awareness and interest in consulting and financial markets
  • Demonstrated entrepreneurial/leadership skills.
  • Experience interacting with senior executives
  • Ability to work effectively independently and/or collaboratively in a team
  • Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail
  • Successful track record of working in a dynamic environment, often accompanied by stringent deadlines