L1 Support

4 weeks ago

Hyderabad, India Yupptv Full time

Company: Turito

Location: Hyderabad

Position Title: L1 Support Intern

Role Overview As a Level 1 Support Intern at Turito, you will deliver prompt, high-quality assistance to parents through chat, calls, and email channels. You will be the first point of contact for resolving basic queries and issues, ensuring an excellent customer experience in every interaction.

Key Responsibilities:

Provide timely and accurate support through chats, calls, and emails

Follow standard operating procedures and knowledge base articles to resolve queries

Accurately document and categorize customer interactions

Escalate unresolved or complex issues to higher-level support with clear notes

Maintain high standards of quality, professionalism, and empathy in all communications

Meet SLAs on first response, resolution time, and customer satisfaction

Share feedback on recurring issues to help improve support processes.

Work collaboratively with the support team to drive best practices

Requirements:

Bachelors degree in any discipline

0–2 years of experience in a Level 1 support role handling chat and ticket-based interactions

Strong written and verbal communication skills

Ability to multitask and prioritize in a fast-paced environment

Familiarity with customer support tools

Commitment to delivering outstanding customer experiences

Company Overview Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years' experience. Operating globally—including India, the US, Singapore, and the Middle East—Turito provides premier learning. Offering accessible content and a modern environment, our tech-integrated platform empowers students to learn from experts, fostering personalized success.

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