L1 L2 Support Engineer

3 weeks ago

Hyderabad, India Placify Infotech Llp Full time

Job Title: L1 Support Engineer

Location: Hyderabad

Experience Required: 0-2 years

Job Summary:

We are hiring L1 Support Engineers who will be the first point of contact for our customers. The role involves assisting users with mobile app setup, troubleshooting call quality, and providing quick resolutions for technical issues.

This position requires excellent communication, strong problem-solving skills, and a customer-first mindset.

Key Responsibilities:

  • Act as the first point of contact (L1 Support) for customers via calls, chat, and email.
  • Assist users with mobile app installation, setup, and basic configuration.
  • Troubleshoot and resolve issues related to call quality and application usage.
  • Record issues, document resolutions, and escalate it when necessary.
  • Ensure a high level of customer satisfaction by providing prompt and professional support.

Mandatory Skills:

  • Excellent verbal and written communication skills.
  • Ability to handle calls and provide step-by-step technical guidance.
  • Quick learner with strong attention to detail.
  • Strong troubleshooting and customer service orientation.

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