Customer service L1 support
3 days ago
Client Support - L1/L2 support
- First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine)
- These are clients of Mede or internal teams
- Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users
- Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client
- Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week
- Excellent communication skills to communicate with end users
POSITION GENERAL DUTIES AND TASKS :
- Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine)
- These are clients of Mede or internal teams
- Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users
- Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client
- Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week
- Excellent communication skills to communicate with end users
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