Customer service L1 support

3 days ago


Hyderabad, Telangana, India IDESLABS PRIVATE LIMITED Full time US$ 40,000 - US$ 80,000 per year

Client Support - L1/L2 support

  • First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine)
  • These are clients of Mede or internal teams
  • Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users
  • Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client
  • Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week
  • Excellent communication skills to communicate with end users

POSITION GENERAL DUTIES AND TASKS :

  • Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine)
  • These are clients of Mede or internal teams
  • Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users
  • Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client
  • Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week
  • Excellent communication skills to communicate with end users


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