Hiring For L1 Support

4 weeks ago


Hyderabad, India KVC CONSULTANTS LTD Full time

Greetings From KVC CONSULTANTS,

JOB DESCRIPTION::

GRADUATES WITH 1 YEAR EXP -- SALARY IS Rs 4 LPA

GRADUATES WITH 1 YEAR EXP -- SALARY IS Rs 6 LPA

Job Description:

Technical Help Desk Support (L1) FOR THE LARGEST IT SECTOR CO IN INDIA

  • Min 2 Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution).
  • Experience in Voice and email Support (US client).
  • Strong customer service & Handling skills.
  • Excellent written and verbal communication skills. (Language/Grammar Proficiency).
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with ServiceNow Ticketing tool.
  • Knowledge of common technical troubleshooting tools and techniques.
  • Knowledge of ITIL Framework is Required

Responsibilities:
• Answer phone calls, emails, and chat messages from clients regarding technical issues.
• Troubleshoot software and hardware problems.
• Escalate complex issues to the appropriate team members.
• Document all customer interactions in the ticketing system.
• Stay up to date on the latest technical developments.
• Provide excellent customer service.

CALL / WA -- RESUME AND WRITE -- HYDERABAD FOR SD ---

SHRUTI

YAGYANSHI

SHIVANGI

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES


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