
Hiring For L1 Support
4 weeks ago
Greetings From KVC CONSULTANTS,
JOB DESCRIPTION::
GRADUATES WITH 1 YEAR EXP -- SALARY IS Rs 4 LPA
GRADUATES WITH 1 YEAR EXP -- SALARY IS Rs 6 LPA
Job Description:
Technical Help Desk Support (L1) FOR THE LARGEST IT SECTOR CO IN INDIA
- Min 2 Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution).
- Experience in Voice and email Support (US client).
- Strong customer service & Handling skills.
- Excellent written and verbal communication skills. (Language/Grammar Proficiency).
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Familiarity with ServiceNow Ticketing tool.
- Knowledge of common technical troubleshooting tools and techniques.
- Knowledge of ITIL Framework is Required
Responsibilities:
• Answer phone calls, emails, and chat messages from clients regarding technical issues.
• Troubleshoot software and hardware problems.
• Escalate complex issues to the appropriate team members.
• Document all customer interactions in the ticketing system.
• Stay up to date on the latest technical developments.
• Provide excellent customer service.
CALL / WA -- RESUME AND WRITE -- HYDERABAD FOR SD ---
SHRUTI
YAGYANSHI
SHIVANGI
KVC CONSULTANTS LTD
NO PLACEMENT CHARGES
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