L1/L2 Support Engineer

Job Title: L1 Support EngineerLocation: HyderabadExperience Required: 0-2 yearsJob Summary:We are hiring L1 Support Engineers who will be the first point of contact for our customers. The role involves assisting users with mobile app setup, troubleshooting call quality, and providing quick resolutions for technical issues.This position requires excellent...

Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine)These are clients of Mede or internal teamsCollaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported...

Responsibilities :- Monitoring the Infrastructure CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.- Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.- Monitor the scheduled task on the system and ensure that the task has been successfully completed.- If...

SUMMARY EUC L2 Job Description:Job Description End User Computing (EUC) L2 Support EngineerPosition: End User Computing (EUC) L2 SupportLocation: HyderabadEmployment Type: Full-timeRole OverviewWe are looking for a skilled EUC L2 Support Engineer to provide advanced technical support to end users, ensuring smooth operations of desktops, laptops, VPN...

EUC L2 Job DescriptionJob Description – End User Computing (EUC) L2 Support EngineerPosition:End User Computing (EUC) L2 SupportLocation:HyderabadEmployment Type:Full-timeRole OverviewWe are looking for a skilledEUC L2 Support Engineerto provide advanced technical support to end users, ensuring smooth operations of desktops, laptops, VPN environments,...

Role : Mac L2 Support Engineer with JAMFLocation : HiTec City, Hyderabad (On-site, 5 days a week)Experience : 5 YearsImmediate Joiners Preferred Job Overview :We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise...

Position Summary: We are seeking highly skilled L1/L2 Support Engineers to join our dynamic team. The ideal candidate will have a robust understanding of Hyperledger Fabric, Kubernetes and environments, aiming to provide high-quality support and solutions for our innovative products.Key Responsibilities:Incident Management: Respond to and resolve technical...

L1 Support Executive -JDJob DescriptionWe are looking for an enthusiastic and technically inclined L1 Support Executive to join our Customer Success team. You will be the first point of contact for customer queries related to our Voice, eSIM, and CPaaS platforms. Your role will involve troubleshooting basic issues, assisting customers with onboarding, and...

ClickHouse Support Engineer:Yrs of exp – 6+ yrsRole Overview You'll be the front line for all ClickHouse support tickets (L1/L2/L3), troubleshooting issues, resolving incidents within SLAs, and continuously improving our support playbooks.Key ResponsibilitiesTriage and resolve L1–L3 support tickets for ClickHouse clustersDiagnose query performance...

ClickHouse Support Engineer: Yrs of exp – 6+ yrs Role Overview You'll be the front line for all ClickHouse support tickets (L1/L2/L3), troubleshooting issues, resolving incidents within SLAs, and continuously improving our support playbooks. Key Responsibilities Triage and resolve L1–L3 support tickets for ClickHouse clusters Diagnose query performance...