Bridgesoft - L1 Support Engineer

7 days ago


Hyderabad, India Bridgesoft Full time

Responsibilities :- Monitoring the Infrastructure CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.- Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.- Monitor the scheduled task on the system and ensure that the task has been successfully completed.- If there are any failures in the tasks, rerun the task.- Report any technical errors to the L2 / L3 teams for resolution.- Monitor the Email, Teams channel and Ticketing system for new items/tickets.- Update the items / tickets with appropriate initial response.- Gather more details from business/end user / other teams if required on the ticket.- Reproduce the issue in the testing environment and provide inputs to the L2 team member.- Validate the issue fixes in the internal testing environment based on the customer inputs given (issue Skills :- Should have had customer facing experience of more than 3+ years.- Should have managed either application or infrastructure support at L1 level for at least 3 years.- SailPoint or IAM system support experience will be a big plus.- Should have had experience in both oral and written responses to the Customers within defined SLA.- Must be experienced in handling Customer related queries on System functionality and provide required support.- Should have experience in doing customer issue based validation.- Strong in written and verbal communication.- Technical background in Java, Scripting would be an added of Exp :3 - 5 Years. (ref:hirist.tech)



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