Customer Service Team Lead

We have excellent opening for the position of Technical Service Desk (Team Leader).Qualification: Any graduateExperience: 3 to 6 YrsJob Location: Andheri (Chakala)JD as followsAble to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applicationsResponsible for incident handling...

We have excellent opening for the position of Technical Service Desk (Team Leader). Qualification: Any graduate Experience: 3 to 6 Yrs Job Location: Andheri (Chakala) JD as follows Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications Responsible for incident...

Job Description Job description - Team Management: Leading and supporting a team of 20 members, motivating them to achieve targets. - Shift and Attendance Management: Willing to work 24/7 shifts with rotational week offs. Prepare schedules and ensure the advisors attendance is marked daily. - Compliance and Monitoring: Ensuring agents adhere to log-in,...

**Role**:Executive Customer Service - Tamil **Job brief** **Responsibilities** - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records...

Job Description We are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction. Key Responsibilities: - Monitor daily volumes, response times, and customer satisfaction...

**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

Supervise daily operations of the inbound customer service team.Monitor call volumes, service levels, and team performanceHandle escalated customer issues and ensure prompt resolution.Train new team members and facilitate continuous learning and upskilling.Generate and present performance reports to management.Ensure adherence to company policies, processes,...

About UsTeam Pumpkin is a vibrant and forward-thinking marketing agency dedicated to delivering innovative, impactful, and engaging campaigns. We collaborate with leading brands to craft stories that inspire action and create lasting connections. As we expand, we are seeking a highly strategic and creative Copy Lead to define, shape, and elevate the voice of...

ROLE OVERVIEW:- As the Lead - Account Management, you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery.- This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth.- You will serve as the bridge between clients and...