Executive Customer Service

2 days ago


Mumbai, India LEAD School Full time

**Role**:Executive Customer Service - Tamil

**Job brief**

**Responsibilities**
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in acomprehensible way
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with MS office (Excel)
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduate
- **Tamil, English & Hindi



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