Technical Service Desk(Team Lead)

3 weeks ago

Mumbai, India Team Computers Full time

We have excellent opening for the position of Technical Service Desk (Team Leader).

Qualification: Any graduate

Experience: 3 to 6 Yrs

Job Location: Andheri (Chakala)

JD as follows

  • Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications
  • Responsible for incident handling under SLA matrixes.
  • Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues.
  • Should have experience on ticking tools.
  • Configuring MS Outlook and adding mail accounts of users in Outlook. Responsible for troubleshooting internal issues.
  • Configuring Local and Network printers. Providing Remote assistance by using remote desktop connections.
  • Responsible for opening bridge call with technical team for business affecting issues. Responsible for attending service calls and arrange condonation with technical team.
  • Responsible for creating new tickets to technical teams based on user narratives Installation Printer Drivers and Troubleshooting.
  • Network Password Reset and Enable Adding Users in Distribution List User Profiles Backup and Restore. Sharing folder, sharing device & Printer Troubleshoot Network Password Reset & Enabling

About Company

Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa.

Founded in 1987 by Ranjan Chopra, an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades.

With a turnover of 3000+ Cr, having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.

If you are interested in this opening please send your updated resume with following details on

Experience

Current CTC

Expected CTC

Notice Period

Thanks & Regard,

Rahul Bhole

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