Call Quality Audit

1 week ago

Chennai, India Movate Technologies Full time

Call Quality Audit:

Jobtitle: Soft Skill Quality Audit and Language Coach

WorkLocation: Shriram Gateway- Perungulathur

Noof Positions: 5

Shift Time : Night Shift(5.30 PM to 2.30 AM)

Expectations:

Experience in Coaching/Training Delivery

Should be open to work in any shift.

Enjoy challenging and diverse workassignments in a fast-paced environment.

Rolesand Responsibilities:

Monitor calls and emails on communicationand soft skills per sampling plans.

Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.

RequiredSkills:

Excellent Communication Skills (Written & Verbal)

Strong knowledge of customer care processesand techniques

Call quality/ transactional monitoringexperience

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