Business manager

20 hours ago

Raipur, India Airtel Full time

Preferred candidate profile

Team handling

Basic Knowledge of Excel & Presentation Skills

Willing to Travel minimum 10-15 Square KMs for field Visit & Customer Escalation based on the Needs.

Two wheeler to travel in market

Intent to work in a field role

Qualification : Any graduation

Age less than 34 years.

6 days Working.

Petrol Allowance given Separately

Function:

DTH What you will do:

Functional Responsibilities:


• Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.


• Ensure availability of recharge so that existing customers are adequately serviced


• Understand the market demographics and drive sales strategy according to customer segments


• Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets


• Ensure brand visibility through organized merchandising activities


• Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met


• Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes


• Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required.


• Plan field visits to gather & analyze competitor data on quality of services provided


• Ensure maintenance of adequate inventory level of installation equipment for contingencies


• Upselling of products and service packs to customers. Organizational Responsibilities


• Effectively engage in partner appointment & partner management and control attrition & ROI


• Fostering the relationship with sales & service distributors in the assigned territory


• Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives


• Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance


• Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE)

What you need to have:

Skills


• Analytical skills


• Consultation, facilitation, negotiation and selling skills


• Enterprising & Entrepreneurial skills


• Leadership and people management skills


• Basic computer literacy MS Office: Excel, Outlook


• Appropriate management of escalations


• Ensure timely resolutions of issues


• Partner management skills


• Upselling skills Attributes


• Ability to ensure excellence in execution


• Ability to collaborate and work with large teams


• Problem Solving ability Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the "Serve to Sell" to enhance business for DTH.

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