
Sr. Manager
7 days ago
Job Description:
You will be responsible for Customer Renewal / Upgrade by managing the complete lifecycle of customers (from onboarding to user activation to renewal / upgrade). Since we have a channel network, you will work with partners across India and ensure that our goals are achieved. You are results-driven, and excited about building an incredibly successful servicing engine alongside a fast-growing team.
1. Retention Strategy and Execution: Identify, develop processes, plan & execute for growth of the following -
- Renewal / Upgrade %
- % of Channel Partners Achieving Their Renewal Upgrade Targets
- Cost Per Renewal / Upgrade
2. Data Orientation:
- Simplify user data to create actionable insights for personalized experiences.
- Harness the power of data to identify actionable insights, proactively address customer churn, and capitalize on missed upsell opportunities
3. Revenue Innovation:
- Develop and optimize alternate revenue channels to enhance the customer lifecycle.
- Drive monthly GMV growth through innovative strategies and effective channel management.
4. Brand Awareness:
- Implement loyalty point system to improve ROI.
- Monitor and analyze program performance to enhance user engagement.
- Lead multi-channel lifecycle marketing to drive awareness and conversion across business verticals
5. Cross-Functional Collaboration:
- Build strong relationships with our partners, actively collaborating with their teams to streamline processes and enhance renewal and upsell capabilities
Skill Sets / Requirements:
- Analytical, process oriented & data-driven - able to derive insights from data to drive informed decisions
- Strong business acumen with understanding of customer needs and behavior
- Good people and process management capabilities
If interested, please share your updated cv to
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