Field Service Engineer
3 weeks ago
Installationand Maintenance: Install troubleshoot repair and maintain varioustypes of equipment or machinery at customersites.TechnicalSupport: Provide technical support to customers both remotely andonsite guiding them through troubleshooting procedures andresolving technicalissues.CustomerInteraction: Develop and maintain positive relationships withcustomers ensuring their satisfaction with the serviceprovided.Training:Train customers on the proper usage and maintenance of equipment toenhance their understanding and minimize futureissues.Documentation:Maintain accurate and detailed records of service activitiesincluding service reports equipment logs and customercommunication.Collaboration:Work closely with internal teams including sales engineering andproduct development to communicate customer feedback and contributeto continuousimprovement.QualityAssurance: Ensure that service activities adhere to qualitystandards and comply with company policies andprocedures.Troubleshooting:Diagnose and troubleshoot complex technical issues utilizingproblemsolving skills to identify root causes and implementeffectivesolutions.OncallSupport: Provide oncall support as needed to address urgentcustomer issues outside regular workinghours.EquipmentUpgrades: Assist in the implementation of equipment upgrades andenhancements asrequired.PreferredCandidateProfile:
EducationalBackground: Bachelors degree/Diploma in Engineering or a relatedfield.TechnicalSkills: Strong technical knowledge in the relevant field withproficiency in troubleshooting andproblemsolving.CommunicationSkills: Excellent communication and interpersonal skills foreffective customerinteractions.Experience:Previous experience in a field service or technical support role ispreferred.Adaptability:Ability to adapt to changing work environments and travelfrequently to customerlocations.TeamPlayer: Collaborative mindset to work effectively withcrossfunctionalteams.CustomerFocus: Customeroriented with a commitment to delivering highqualityservice.OrganizationalSkills: Strong organizational skills to manage service schedulesdocumentation and prioritize taskseffectively.AnalyticalThinking: Analytical mindset to assess technical issues andimplementsolutions.Perks andBenefits:
CompetitiveSalaryHealthInsuranceRetirementPlansProfessionalDevelopmentOpportunitiesTravelAllowancesEmployeeAssistanceProgramsPerformanceBonusesFlexibleWorkSchedule
leadership,leadership +management,troubleshooting,design analysis,production datamanagement,communication skills,communication,cadsoftware,manufacturing techniques,stress analysis,mechanics ofmaterials,customer focus,feasibility studies,writtencommunication,data analysis,maintenance,hvac,qualitycontrol,mechanical engineering,procuring,strength ofmaterials,manufacturing support,technical support,qualityassurance,mechanical analysis,on-call support,interpersonalcommunication,projects,equipmentupgrades,collaboration,production,quantity surveying,organizationalskills,presentations,customer interaction,interpersonalleadership,verbalcommunication,mechanical,simulation,teamwork,mining,machineelements,documentation,basic mechanics,gemstoneidentification,mechanical drawings,strong technical knowledge,teamplayer,industry trends,adaptability,project managementskills,training,parts management,design,installation,analyticalthinking,material science,numericalaptitude
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