Field Service Engineer

Found in: Talent IN C2 - 2 weeks ago


Sany, India capital engineerings Full time
M/S ShailHealthcare
Overview:TheField Service Engineer plays a crucial role in our organization byensuring the successful installation maintenance and repair of ourproducts at customer sites. This role is essential in maintainingcustomer satisfaction and loyalty through prompt and effectivetechnical support.KeyResponsibilities:
  • Provide onsiteinstallation maintenance and repair ofequipment
  • Diagnose and troubleshoot technicalissues
  • Collaborate with the engineering team toimprove product design and performance
  • Traincustomers on equipment operation andmaintenance
  • Document all service activities andmaintain accurate records
  • Respond to servicecalls and provide timely and effectivesolutions
  • Coordinate with the sales team toensure customer satisfaction and identify upsellopportunities
  • Travel to customer sites asrequired
  • Assist in the development of serviceprotocols and procedures
  • Stay updated onproduct knowledge and industrytrends
RequiredQualifications:
  • Bachelors degree inEngineering or related field
  • Proven experiencein a similar field service or technical supportrole
  • Strong understanding of mechanical andelectrical systems
  • Ability to read andinterpret technical drawings andmanuals
  • Excellent problemsolving andtroubleshooting skills
  • Effective communicationand interpersonal abilities
  • Customerfocusedwith a passion for delivering exceptionalservice
  • Willingness to travel and work flexiblehours
  • Proficiency in MS Office and servicemanagement software
  • Knowledge of safetyprotocols and regulations

customerservice,communication,troubleshooting


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