Business Coordinator

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

We are seeking a highly organized and detail-oriented Documenter (Business Analyst / Coordinator) to act as the bridge between the Business Teams and the Technical Teams. The candidate will be responsible for capturing, documenting, and managing all business requirements, ensuring that development, testing, and delivery activities are aligned with clear, verified objectives.

The ideal candidate will possess excellent communication skills, the ability to formalize verbal discussions into written actionable tasks, and a strong sense of accountability in managing task priorities and timelines. The role is critical to maintaining project discipline and delivering high-quality work outputs.

Responsibilities and Duties:

Capture, summarize, and document business requirements provided via meetings, calls, or informal communication.

Prepare and maintain comprehensive task records including requirements, specifications, priority levels, deadlines, and approvals.

Act as the primary communication bridge between Business Teams and Shopify Developers/Testers and other stakeholders of the ecosystem.

Formalize and log all work requests into the Project Management System.

Prepare and circulate Meeting Notes, Task Confirmations, and Clarification Emails after every business discussion.

Maintain the product backlog, change logs, and task status updates.

Coordinate with developers and testers to ensure requirements are clear, actionable, and prioritized properly.

Monitor task progress, track completion rates, and escalate delays proactively.

Organize sprint planning and review meetings, ensuring clear documentation of goals and outcomes.

Create user manuals, release notes, and operational documentation post-project delivery.

Conduct requirement validation with business teams, ensuring buy-in and sign-offs before development begins.

Qualifications:

Bachelors Degree in Business Administration, Information Systems, Commerce, or a related field.

2-3 years of proven experience as a Business Analyst, Documentation Specialist, or Project Coordinator.

Exceptional written and verbal communication skills in English.

Strong organizational and documentation skills; attention to detail is a must.

Hands-on experience with project management tools like or Azure DevOps, or Google Workspace (Docs, Sheets, Forms).

Basic understanding of Software Development Life Cycle (SDLC) and Agile methodologies.

Ability to interact professionally with diverse groups including executives, managers, and subject matter experts.

Ability to prioritize tasks independently and manage multiple assignments simultaneously.

Knowledge of Shopify, e-commerce processes, or web development projects will be an added advantage

Additional Information

We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and are in need of a reasonable accommodation to complete the process, please contact us and let us know how we may assist you.

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