KAM Ecommerce

Job Title:
KAM – E - Commerce

Job Type:
Permanent, Full-time

Function:
Sales

Business:
Godrej Consumer Products Limited

Location:
Mumbai, Maharashtra, India

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.

About Godrej Consumer Products Limited (GCPL)

Godrej Consumer Products is a leading emerging markets company. As part of the over 125-year young Godrej Group, we are fortunate to have a proud legacy built on the strong values of trust, integrity and respect for others. At the same time, we are growing fast and have exciting, ambitious aspirations.

About the role

We are looking for a results-driven and collaborative
Key Account Manager – E-commerce
to manage relationships with leading online retailers and drive business growth. The ideal candidate will have experience in handling e-commerce accounts, strong analytical skills, and the ability to work cross-functionally.

Key responsibilities:

1. Joint Business Planning (JBP)

• Act as the main point of contact for commercial discussions, negotiations, and issue resolutions
• Build and execute annual business plans with e-commerce partners aligned to revenue and volume goals
• Collaborate with platform teams to improve product assortment and visibility

2. Sales Management & Forecasting

• Monitor and deliver monthly sales targets across value and volume
• Ensure accurate forecasting in coordination with internal supply and demand teams

3. Promotion Planning

• Work with internal teams to plan and execute platform-specific promotions and marketing campaigns
• Track and optimize promotion effectiveness to drive ROI

4. Claims & Reconciliation

• Coordinate with finance to manage claim submissions and resolve discrepancies
• Ensure timely reconciliation of promotions, invoices, and payments

5. Credit & Collections

• Monitor credit terms and ensure timely collections to manage Days Sales Outstanding (DSO)
• Maintain hygiene in billing and documentation processes

6. Stock availability

• Take overall responsibility for fill rate & OSA
• Directly own monthly forecast and S&OP process
• Oversee billing, invoicing, delivery & returns processes

7. Payments

• Work with retailer to ensure timely payments
• Ensure claims are validated and paid in timely manner
• Support finance with quarterly quit claim

8.
New customer development

• Source new retailers & sellers
• Negotiate ToT, legal agreements; manage initial Pos

Qualification & Work Experience:

• Post Graduate degree (MBA) with total experience of 4-5 years in Sales (E-Commerce/ Digital Marketing)
• Strong influencing, negotiation & communication skills
• Good interpersonal skills to navigate cross-functional teams
• Able to work under pressure and meet deadlines
• Proactive planning and priority setting skills
• Ability to thrive in ambiguity & demonstrates high energy, drive & perseverance
• High consumer and customer – centricity

Key Interactions

Reporting to:
E-Commerce Head

Internal:
Key Account Executives, Shopper Marketing Team, Brand Marketing Team, Commercial Team, Supply Chain Team & Compliance Team

External:
Category Heads/ Managers/Buyers of Chains, Commercial Team, Supply Chain Team & Compliance Team

What's in it for you?

Be an equal parent

Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return

Paternity support, including paid leave

New mothers can bring a caregiver and children under a year old, on work travel

Adoption support; gender neutral and based on the primary caregiver, with paid leave options

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Gender transition support

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Uncapped sick leave

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Performance-based earning opportunities

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It's not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now

We look forward to meeting you.