ServiceNow Administrator
3 weeks ago
Job Title : ServiceNow Administrator
Location : Pan India
Experience Range : 4-8 Years
Role Overview :
We are seeking a skilled ServiceNow Administrator to join our team. The ideal candidate will have a strong technical background in ServiceNow platform configuration, management, and administration. You will play a key role in implementing ITIL processes within ServiceNow and ensuring the platform meets the needs of our organization. This is a great opportunity for someone with a passion for technology and a desire to work collaboratively in a dynamic environment.
Responsibilities :
- Configure and customize the ServiceNow platform to meet the needs of the organization.
- Manage and administer ServiceNow instances, including user access, system maintenance, and upgrades.
- Implement ITIL processes within ServiceNow, such as Incident Management, Change Management, and Problem Management.
- Develop and maintain ServiceNow workflows, forms, and reports.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.
- Troubleshoot and resolve issues related to the ServiceNow platform.
- Stay current on ServiceNow best practices and new features to continually improve platform functionality.
- Provide training and support to end-users as needed.
Required Skills :
- 3-7 years of experience as a ServiceNow Administrator or in a similar role.
- Current ServiceNow Administrator Certification is mandatory.
- Proficiency in ServiceNow platform configuration, management, and administration.
- Strong understanding of ITIL processes and their implementation in ServiceNow.
- Experience with JavaScript and other scripting languages used in ServiceNow.
- Ability to work collaboratively in a team environment and communicate effectively with stakeholders.
- Excellent problem-solving skills and attention to detail.
Desirable Skills :
- Experience with ServiceNow modules such as ITSM, ITOM, HR, and Security Operations.
- Knowledge of integration with external systems via REST and SOAP web services.
- Familiarity with Agile and Scrum methodologies.
- Additional ServiceNow certifications (e.g., Implementation Specialist, Application Developer) are a plus.
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