ServiceNow Architect/Lead
3 weeks ago
Responsibilities :
- Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.
- Service Portal design, often in support of custom applications
- Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
- Knowledge of Custom apps/ App Engine.
- Provide support of custom applications development and migration
- Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
- Implement ServiceNow in Domain separated instance.
- Prior experience in leading technical governance boards and solution reviews
- Ability to design end-to-end solutions to customer requirements.
- Support Virtual Agent configuration and development.
- Experience in ServiceNow Mobile app development
- Worked on CSM, HRSD, GRC, ITBM modules.
- Advanced knowledge of CSDM & CMDB
- Expert in working on Performance Analytics
- Knowledge of integration Hub required.
- Excellent knowledge of ServiceNow Best Practices
- Develop methodologies for consistent development, improvement, and deployment of designed solutions.
- Active CSA + 2 Mainline certifications
- 8+ years of relevant experience with ServiceNow required.
- 3+ years' experience with Java Script required.
- ServiceNow System Administrator certification required.
- At least 2 years in assessment, building & designing custom applications on ServiceNow.
- At least 2 of the below required:
- CIS - ITSM certification preferred.
- CIS - CSM certification preferred.
- Certified Application Developer (ServiceNow) preferred.
- CIS - Risk and Compliance certification preferred.
- Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.
- ITIL Foundations certification preferred.
- Bachelor's degree or equivalent combination of education and experience.
- Knowledge of LDAP/Active Directory.
- Experience with HTML coding
- Knowledge of Jelly script strongly preferred.
- Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
- Ability and willingness to lead.
- Self-starter and innovator.
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