Call center manager
3 weeks ago
About I-PAC:I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.About the role:The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.Job Responsibilities: Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensuring performance targets are met and high-quality service is consistently delivered.Monitor and assess team members’ performance, providing constructive feedback and coaching to foster skill development and goal achievement.Design and implement training programs to enhance team members' skills, knowledge, and performance.Conduct regular team meetings to communicate goals, performance targets, and expectations effectively.Build and maintain strong working relationships with other departments to ensure smooth and efficient contact centre operations.Generate detailed performance reports and communicate results to management, providing insights and recommendations for improvement.Manage team scheduling and staffing, ensuring optimal coverage during operational hours.Efficiently manage Vendor teams to ensure service delivery and performance standards are met. Thrive under pressure, ensuring tasks are completed with attention to detail and within deadlines.Required Qualifications:Bachelor's degree in Business Administration or a related field.Minimum of 5 years of experience, including at least 2 years in a supervisory role (TL/QA/Trainer) in both Inbound and Outbound (Tele-Sales) voice, within international and domestic BPO environments.Strong communication skills, both verbal and written.Proven leadership abilities with the capability to motivate and inspire a team to achieve goals.In-depth understanding of contact centre operations and key performance metrics.Proficiency in Microsoft Office Suite (Excel, Word, Power Point).Adaptable and flexible, able to manage changing business needs effectively.Capacity to perform efficiently in a fast-paced, dynamic environment.Fluent in Tamil and Malayalam
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Call Center Manager
2 weeks ago
Chennai, Tamil Nadu, India ALM AYUSH centre Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.ResponsibilitiesDevelop objectives for the call center's day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center...
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Call Center Associate
6 hours ago
Chennai, Tamil Nadu, India Saarathi Finance Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionSaarathi Finance is a registered NBFC committed to simplifying access to capital for small business owners and MSMEs across India. We specialize in providing fast, flexible, and tailored loan solutions for businesses in Tier 2 and Tier 3 towns, including doorstep services. Our offerings include secured and unsecured loans with minimal...
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Call Center Supervisor
4 days ago
Chennai, Tamil Nadu, India TRIAD SOFTWARE PVT LTD Full timeHiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying...
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Call Center Executive
2 weeks ago
Chennai, Tamil Nadu, India TNQ TECHNOLOGIES PRIVATE LIMITED Full timeProven experience as call center manager or similar position - Experience in customer service is required - Knowledge of performance evaluation and customer service metrics - Solid understanding of reporting and budgeting procedures - Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) - Proficient in MS Office and call center...
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Call Center Executive
2 weeks ago
Chennai, India Kapiital Kapslaock Pvt. Ltd. Full time**About Us**: Kapiital Kapslock is a cutting-edge fintech organization that is revolutionizing the way people manage their finances. We provide innovative financial solutions to our clients, utilizing the latest technology to ensure seamless and secure transactions. As a Call Center Executive, you will play a crucial role in delivering exceptional customer...
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Domestic and International Call center
2 weeks ago
Bengaluru, Chennai, Kolkata, India Best Placement Services Full time ₹ 1,20,000 - ₹ 4,20,000 per yearHindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call CenterSalary 10k to 35 kPerks and BenefitsInternational Domestic Call Centre Email/Chat/VoiceDomestic and International call CenterNo...
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Call Center Manager
3 days ago
Chennai, India LEMONPEAK Full timeCompany DescriptionLemonpeak is a leading provider of software solutions and advanced technology services. With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in software development, BPO, and IT infrastructure management. We prioritize a people-centric work atmosphere, offering career development plans and...
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Call Center Manager
2 days ago
Chennai, India LEMONPEAK Full timeCompany DescriptionLemonpeak is a leading provider of software solutions and advanced technology services. With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in software development, BPO, and IT infrastructure management. We prioritize a people-centric work atmosphere, offering career development plans and...
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Call Center Manager
2 days ago
Chennai, India LEMONPEAK Full timeCompany DescriptionLemonpeak is a leading provider of software solutions and advanced technology services. With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in software development, BPO, and IT infrastructure management. We prioritize a people-centric work atmosphere, offering career development plans and...
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Call Center Manager
1 day ago
Chennai, India LEMONPEAK Full timeCompany DescriptionLemonpeak is a leading provider of software solutions and advanced technology services. With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in software development, BPO, and IT infrastructure management. We prioritize a people-centric work atmosphere, offering career development plans and...
