Customer Sales Support Executive
3 days ago
About Us:SILAII
is India’s leading premium sculpture brand, specializing in creating fine-crafted sculptures and souvenirs that bring cherished memories to life. We’re known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting.
Job Title:
Customer Sales Support ExecutiveDepartment:
E-CommerceLocation:
Chennai, Tamil NaduLanguage Skills:
English, Hindi, Tamil preferredExperience:
3+ years in customer sales, preferably in an E-commerce environment
Role Overview:As a Customer Sales Support Executive at SILAII, you’ll play a key role in ensuring customer satisfaction, driving sales, and building strong relationships. You’ll focus on renewals, upselling, and helping customers maximize their experience with our products.
Key Responsibilities:• Drive sales and upselling opportunities to maximize customer value.• Build long-lasting relationships with customers by understanding their needs.• Analyze customer data to identify growth opportunities and deliver tailored solutions.• Handle customer inquiries, orders, exchanges, and refunds across various channels.• Support website operations by ensuring accurate product details and updates.
Requirements:• 3+ years of experience in customer sales (E-commerce experience preferred).• Bachelor’s degree• Strong written and verbal communication skills.• Analytical mindset with proficiency in MS Office, especially Excel.• Ability to work in a team and meet deadlines in a fast-paced environment.• Experience with web analytics, E-commerce platforms, and SEO is an advantage.
What We’re Looking For:• A customer-focused individual passionate about delivering great experiences.• Strong organizational skills with attention to detail.• Proven ability to manage tasks effectively and build customer loyalty.• Enthusiasm for retail, E-commerce, and creating memorable customer interactions.
Apply now and Email your resume and cover letter to ’s sculpt a successful future together
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