Customer Support Executive

4 weeks ago


Chennai, Tamil Nadu, India AMANN SEWING & EMBROIDERY THREADS PRIVATE LIMITED Full time
Sr Executive Customer Support

About the Role:
This is a full-time, mid-level position in our Chennai (Velachery) office. We are seeking a dedicated and experienced Sr Executive Customer Support to play a crucial role in ensuring exceptional customer service and contributing to our sales coordination efforts.

Key Responsibilities:
  1. Serve as the primary point of contact for customer inquiries and ensure timely responses.
  2. Coordinate sales efforts by liaising between the sales team and other departments.
  3. Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
  4. Maintain and enhance customer relationships by providing outstanding service and follow-up.
  5. Handle customer complaints efficiently and liaise with relevant departments for quick resolutions.
  6. Manage and update customer master data within SAP, ensuring accuracy and compliance.
  7. Follow up on all orders from initiation to completion, ensuring customers and sales teams are kept informed throughout the process.
  8. Assist in preparing sales reports and forecasting to support business strategies.
  9. Ensure compliance with company policies and standards in all customer interactions.
  10. Provide accurate dispatch and delivery information to customers and the sales team to avoid delays or misunderstandings.
  11. Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
  12. Serve as the communication point for internal teams regarding processes and procedures


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