Customer Support Executive
4 weeks ago
About the Role:
This is a full-time, mid-level position in our Chennai (Velachery) office. We are seeking a dedicated and experienced Sr Executive Customer Support to play a crucial role in ensuring exceptional customer service and contributing to our sales coordination efforts.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries and ensure timely responses.
- Coordinate sales efforts by liaising between the sales team and other departments.
- Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
- Maintain and enhance customer relationships by providing outstanding service and follow-up.
- Handle customer complaints efficiently and liaise with relevant departments for quick resolutions.
- Manage and update customer master data within SAP, ensuring accuracy and compliance.
- Follow up on all orders from initiation to completion, ensuring customers and sales teams are kept informed throughout the process.
- Assist in preparing sales reports and forecasting to support business strategies.
- Ensure compliance with company policies and standards in all customer interactions.
- Provide accurate dispatch and delivery information to customers and the sales team to avoid delays or misunderstandings.
- Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
- Serve as the communication point for internal teams regarding processes and procedures
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