Customer Sales Support Executive

1 week ago

Chennai, India SILAII Full time
Join SILAII as a Customer Sales Support Executive
About Us:
SILAII is India’s leading premium sculpture brand, specializing in creating fine-crafted sculptures and souvenirs that bring cherished memories to life. We’re known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting.
Job Title: Customer Sales Support Executive
Department: E-Commerce
Location: Chennai, Tamil Nadu
Language Skills: English, Hindi, Tamil preferred
Experience: 3+ years in customer sales, preferably in an E-commerce environment
Role Overview:
As a Customer Sales Support Executive at SILAII, you’ll play a key role in ensuring customer satisfaction, driving sales, and building strong relationships. You’ll focus on renewals, upselling, and helping customers maximize their experience with our products.
Key Responsibilities:
• Drive sales and upselling opportunities to maximize customer value.
• Build long-lasting relationships with customers by understanding their needs.
• Analyze customer data to identify growth opportunities and deliver tailored solutions.
• Handle customer inquiries, orders, exchanges, and refunds across various channels.
• Support website operations by ensuring accurate product details and updates.
Requirements:
• 3+ years of experience in customer sales (E-commerce experience preferred).
• Bachelor’s degree
• Strong written and verbal communication skills.
• Analytical mindset with proficiency in MS Office, especially Excel.
• Ability to work in a team and meet deadlines in a fast-paced environment.
• Experience with web analytics, E-commerce platforms, and SEO is an advantage.
What We’re Looking For:
• A customer-focused individual passionate about delivering great experiences.
• Strong organizational skills with attention to detail.
• Proven ability to manage tasks effectively and build customer loyalty.
• Enthusiasm for retail, E-commerce, and creating memorable customer interactions.
Apply now and Email your resume and cover letter to
let’s sculpt a successful future together

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