Senior Key Account Manager

5 days ago

India Night Wolves Full time
Position: Project Manager / Producer / Key Account Manager
Location: Supreme Business Park, Hiranandani Gardens, Powai, Mumbai
Experience Required: 8+ Years
Area of Expertise: CGI Production, Creative Design, Marketing, SEO, Inside Sales
Department: Production & Key Accounts
Reporting To: Business Head
We are looking for a highly organized, analytical, and accountable individual to manage end-to-end client projects—from kickoff to delivery—while ensuring smooth communication, resource utilization, and delivery of quality outcomes. The ideal candidate is not just a project manager, but a key decision-maker and a hands-on producer , responsible for client success, internal efficiency, and profitability .
Key Responsibilities:
Client Management & Communication

• Own the client relationship from Day 1: lead kickoff meetings, build trust, and remain the single point of contact till delivery.

• Stay available beyond standard working hours if the project requires it—client satisfaction is non-negotiable.

• Understand project objectives and translate them into internal actionables, timelines, and deliverables.

• Proactively manage expectations and provide regular updates to clients on progress, challenges, and changes.

• Identify opportunities for inside sales , upsell relevant services, and grow key accounts organically.
Team Coordination & Project Oversight

• Assign roles and timelines to every internal stakeholder (designers, CGI artists, marketers, SEO experts, sales team, etc.) with 100% clarity from day one.

• Conduct daily sync-ups with teams to review task status, timelines, and potential roadblocks.

• Collaborate closely with team leads to maintain output quality while ensuring delivery within set timelines.

• Escalate resource gaps or delivery bottlenecks before they affect timelines.
Time Tracking & Profitability

• Primary owner of time measurement and profitability tracking. We need someone who can measure time of all in minutes. Not micromanaging but for making right decisions for organisation.

• Share daily and weekly reports capturing:

• Total man-hours available vs. utilized.

• Idle resources and why they were unproductive.

• Task allocation vs. actual time spent.

• Analysis of time invested vs. output quality.

• Constantly analyze projects from a profitability lens —are we utilizing high-salary resources wisely? Are timelines optimized for delivery and revenue growth?
Production Knowledge & Workflow Mastery

• Be well-versed with the entire CGI production pipeline —understand the stages, tools, dependencies, and blockers.

• Be equally comfortable handling tasks in creative design (social media, brand identity), marketing campaigns, SEO execution , and sales coordination .

• Allocate the right resources to the right project based on availability, skill level, and timelines.
What We Expect From You:

• Daily Reporting: Clear, structured updates with real-time insights into task allocation, team productivity, and idle time.

• Proactivity: You don't wait for tasks to escalate—you foresee problems and solve them ahead of time.

• Accountability: You own the end-to-end lifecycle of the project and are answerable for both client happiness and internal productivity.

• Cross-functional understanding: You know enough about every department to have intelligent conversations and make informed decisions.

• Profitability Focus: You are obsessed with tracking how each resource's time contributes to project margin and client outcomes.

• Responsiveness: You understand that some client communications require instant action—even beyond regular hours.
Required Skills & Experience:

• Strong project management background with experience in creative/CGI/digital agencies.

• Excellent communication and relationship-building skills.

• Deep understanding of CGI production workflows and associated tools.

• Experience managing design, marketing, and SEO teams.

• Familiarity with tools like ClickUp, Trello, Monday.com, or similar for task/time tracking.

• Analytical mindset with experience in profitability and resource planning.

• Proven ability to manage multiple high-stakes projects simultaneously.
Nice to Have:

• Background in CGI or motion graphics.

• Previous experience in a creative agency or startup environment.

• Certification in project management (PMP, Scrum, etc.) is a plus.
Why Join Us?

• Be at the forefront of creative innovation across CGI, marketing, and design.

• Work in a fast-paced, high-accountability culture that values ownership and initiative.

• Help scale a passionate team without compromising on quality.

• Work with global brands, driven by impact and creativity.

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