Key Account Manager
2 weeks ago
About the job
Are you ready to scale your career with a new-age Ecommerce Marketing Agency?
An e-commerce advertising focused on the North American and European markets. Since its inception, managed upwards of USD 27MM+ in Ad Spends across the North American & European Markets.
We are looking for an experienced Client Success Manager / Account Manager / Account Strategist / Client Servicing Manager to handle our Global Accounts.
What will be your Mission as the Client Success Manager?
- On-board new clients and completely own the delivery and Quality Control
- Help clients grow their sales & profits with Amazon Ads
- Ensure 100% Client Happiness & Retention
- Become the client's go-to expert on matters of Amazon
What will you be responsible for?
- Maintain a Client Satisfaction score of 10/10 each quarter
- Turn Clients into Agency evangelists within the first 3 months
- Drive Client Growth while maintaining W/W KPIs with the support of the Campaign managers
- Develop Weekly/Monthly/ Quarterly PPC Management plans to achieve revenue & ROAS goals
- Deliver Accurate Weekly/monthly reports with Actionable insights for the Client / Campaign Managers
- Ensure seamless communication between Agency & clients with a focus on honesty, clarity & coherence.
- Build & Optimise Client Relationship Management Knowledge Base & Best Practices
Core Skills & Requirements
- FLUENT COMMUNICATION - Ability to communicate with Global Clients about effective Strategies and best practices used by the agency to grow their business.
- EXCEPTIONAL WRITTEN COMMUNICATION
- CLIENT MANAGEMENT EXPERIENCE - Extensive experience in building client relationships
- Amazon Advertising/ Amazon Seller Central experience
- Project Management experience in handling complex eCommerce catalogs with 100k+ SKUs across Global Markets
- Understanding of the Remote Work Culture & Tools required to work efficiently.
- Fast Laptop & Internet - SSD Hard Drive, At least 4 GB RAM or above
- And most of all - A Growth Mindset
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