Executive Operations Raipur

6 days ago

Bilāspur, India Blue Dart Full time

Job Title: Service Center Head - Operations
Function
: Regional Operations

RCS Grade
: N

Reports To
: Area Operations Head

Location: Bilaspur
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment.

Position Overview
The Service Center Head oversees all inbound and outbound operations at the Service Center. The role ensures timely, accurate, and profitable delivery of DP/Etail/INTL shipments to customers while driving operational efficiency, service quality, and employee engagement.

Job Purpose

  • Lead the Service Center's daily operations to ensure safe, timely, and profitable delivery of shipments.
  • Drive operational excellence by monitoring performance, optimizing costs, and ensuring adherence to regulatory compliance and SOPs.
  • Build and maintain a highly engaged and capable team to support organizational goals.

Key Responsibilities
Operational Excellence
:

  • Supervise daily inbound and outbound operations, ensuring first and last-mile connectivity.
  • Monitor load patterns to optimize delivery and pickup schedules.
  • Oversee regulatory compliance, ensuring accurate documentation and resolution of exceptions.
  • Ensure safe handling and delivery of shipments, minimizing RTO and undelivered instances.
  • Manage vehicle availability and service provider coordination.
  • Conduct daily briefings and drive adherence to operational workflows and SOPs.

People Management
:

  • Provide direction and support to employees, fostering a performance-driven culture.
  • Monitor team performance, mentor subordinates, and build a robust succession pipeline.
  • Conduct regular staff training to enhance operational capabilities.
  • Ensure adequate staffing to meet operational demands.

Key Competencies & Skills
Technical Skills
:

  • Strong understanding of logistics operations, including first and last-mile connectivity.
  • Proficiency in using logistics management software and systems for monitoring workflows and exceptions.
  • Knowledge of regulatory requirements, including e-waybill compliance.
  • Ability to analyse operational data and identify areas for improvement.

Behavioural Skills
:

  • Leadership: Proven ability to lead and inspire teams in a high-pressure environment.
  • Problem-Solving: Strong aptitude for resolving operational issues efficiently.
  • Communication: Clear and concise communication skills to engage employees and external stakeholders.
  • Collaboration: Builds strong relationships across teams and geographies.

Qualifications
Education
:

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field (mandatory).
  • A master's degree or professional certification in logistics or supply chain management is preferred.

Experience
:

  • Minimum 5+ years of experience in logistics, transportation, or supply chain management.

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