IT Desktop Administrator

3 days ago

Bengaluru, India eProductivity Software (ePS) Full time

Job Title: Helpdesk / End User Support (EUS) Engineer

Experience: 13 years

Location: Bengaluru

Employment Type: Contract To Hire

Role Overview

We are seeking a dedicated Helpdesk / End User Support Engineer to provide technical support and assistance to business users. The role involves troubleshooting Office 365 issues, coordinating with vendors, managing laptops/desktops, and supporting enterprise IT infrastructure. Candidates with hands-on experience in bulk laptop/desktop domain migrations and troubleshooting are highly preferred.

Key Responsibilities

  • Provide L1/L2 technical support for end users on hardware, software, and network issues.
  • Troubleshoot Office 365 services (Outlook, Teams, OneDrive, SharePoint).
  • Perform bulk remote laptops domain migrations, configurations, and issue resolution.
  • Install, configure, and troubleshoot applications on laptops/desktops.
  • Administer Active Directory accounts, groups, and access rights.
  • Coordinate with external vendors for repairs, replacements, and IT procurement.
  • Track and update incidents, service requests, and solutions in the ticketing system.
  • Assist in IT asset management and maintain updated inventory.
  • Support OS installations, patching, upgrades, and remote troubleshooting.
  • Contribute to IT projects, deployments, and end-user enablement initiatives.

Required Skills

  • 1 to 3 years experience in IT helpdesk or end user support.
  • Strong knowledge of Office 365 troubleshooting and Active Directory.
  • Hands-on domain migration experience.
  • Experience in application installation & troubleshooting on laptops/desktops.
  • Familiarity with IT ticketing tools (ServiceNow, JIRA, etc.).
  • Good vendor management and communication skills.
  • Strong troubleshooting mindset and customer service orientation.
  • Bachelors degree in Computer Science, IT, or related field, or equivalent work experience.
  • Experience with ticketing tools (ServiceNow/JIRA or similar).

Preferred Qualifications

  • Microsoft 365 Fundamentals or equivalent certifications.
  • ITIL Foundation or CompTIA A+ certification.
  • Knowledge of ITIL processes (Incident/Change/Problem).

Nice to Have

  • Microsoft 365 Fundamentals / ITIL Foundation certification.
  • Prior experience with IT asset management.

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